Telecom Operations Manager - Networks & Support

Burke's Garden Telephone; Little Town (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Burke’s Garden Telephone in Little Town, Virginia is looking for a high-energy individual to provide internal administrative and customer support. The role involves supporting senior management, troubleshooting network issues, and interfacing with vendors in the telecommunications field.

The ideal candidate will have over 5 years of experience, strong analytical skills, and the ability to multitask effectively. Familiarity with Microsoft Server Operating Systems and networking protocols is a plus. Join us to help expand our telecommunications services in a supportive environment.

Qualifications

• 5+ years work experience in the telecommunications field.
• Familiarity with standard concepts, practices, and procedures within the telecom field.
• Experience with Microsoft Server Operating Systems, BGP, IPv6, and routing protocols is a plus.

Responsibilities

• Support senior management in maintaining circuits and implementing projects.
• Provide administrative support with internal procedures.
• Provide sales support both in-house and in the field.
• Initiate troubleshooting upon receipt of network events.
• Serve as a point of contact for customer inquiries.
• Oversee opening of trouble tickets with carriers and vendors.
• Perform network monitoring and assist with troubleshooting.
• Interface with vendors and assist with procurement.

Skills

Strong work ethic

Multi-tasking ability

Good computer skills

Analytical problem solving

Strong written communication

Verbal communication skills

Tools

Microsoft Server Operating Systems

BGP

IPv6

Routing protocols

Job description

Burke’s Garden Telephone in Little Town, Virginia is looking for a high-energy individual to provide internal administrative and customer support. The role involves supporting senior management, troubleshooting network issues, and interfacing with vendors in the telecommunications field.

The ideal candidate will have over 5 years of experience, strong analytical skills, and the ability to multitask effectively. Familiarity with Microsoft Server Operating Systems and networking protocols is a plus. Join us to help expand our telecommunications services in a supportive environment.