Telecommunications Operations Manager

Burke's Garden Telephone; Little Town (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Burke’s Garden Telephone in Little Town, Virginia is looking for a high-energy individual to provide internal administrative and customer support. The role involves supporting senior management, troubleshooting network issues, and interfacing with vendors in the telecommunications field.

The ideal candidate will have over 5 years of experience, strong analytical skills, and the ability to multitask effectively. Familiarity with Microsoft Server Operating Systems and networking protocols is a plus. Join us to help expand our telecommunications services in a supportive environment.

Qualifications

• 5+ years work experience in the telecommunications field.
• Familiarity with standard concepts, practices, and procedures within the telecom field.
• Experience with Microsoft Server Operating Systems, BGP, IPv6, and routing protocols is a plus.

Responsibilities

• Support senior management in maintaining circuits and implementing projects.
• Provide administrative support with internal procedures.
• Provide sales support both in-house and in the field.
• Initiate troubleshooting upon receipt of network events.
• Serve as a point of contact for customer inquiries.
• Oversee opening of trouble tickets with carriers and vendors.
• Perform network monitoring and assist with troubleshooting.
• Interface with vendors and assist with procurement.

Skills

Strong work ethic

Multi-tasking ability

Good computer skills

Analytical problem solving

Strong written communication

Verbal communication skills

Tools

Microsoft Server Operating Systems

BGP

IPv6

Routing protocols

Job description

Burke’s Garden Telephone Company is an investor owned company established in 1899.

Burke’s Garden Telephone Company strives to provide the best customer service possible. Our philosophy has always been to focus on customer satisfaction and unmitigated integrity. Our vision is to help you, the customer, with your needs and to be a dependable resource for all of your telecommunications needs.

Job Description

This position requires a high energy person with an interest in building a telecommunications company through internal administrative support and customer support.

Job Responsibilities

• Support senior management in maintaining circuits, implementing new circuits and implementing projects:
• Provide administrative support with internal procedures
• Provide sales support both in house and in the field
• Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
• Serve as a point of contact for customer trouble inquiries
• Oversee the opening of trouble tickets with other carriers and vendors
• Perform network monitoring and assist in troubleshooting components in the AccessPlus Communications network
• Interface with vendors and assist with procurement

Qualifications

• 5 plus years work experience in the telecommunications field
• Familiarity with standard concepts, practices, and procedures within the telecom field.
• Experience with Microsoft Server Operating Systems, BGP, IPv6 and routing protocols a plus

Skills and Abilities

• Strong work ethic and multi-tasking ability
• Able to work unsupervised, but also to utilize direction, supervision, and training effectively
• Good computer skills
• Excellent analytical problem solving and decision-making abilities
• Strong written and verbal communication skills