Telecom Installer & Service Technician

ITG Communications, LLC; City of Batavia (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid training

OT opportunities

Safety PPE provided

Job summary

ITG Communications, LLC is hiring field technicians to install and maintain telecom and broadband services from street to home. The role emphasizes safety, quality checks, and clear communication with customers.

Training is provided with paid wages during the onboarding period. After training, technicians transition to production pay with schedules that may include overtime opportunities as dictated by workload and company policy.

Qualifications

• High school diploma or equivalent.
• 0–2 years telecom/broadband field experience.
• Familiarity with safety procedures and PPE.
• Ability to lift up to 75 lbs, and work in a safety-conscious environment.

Responsibilities

• Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems.
• Perform quality checks of the work executed to ensure installations meet client standards.
• Adhere to safety protocols and use proper personal protective equipment (PPE).
• Troubleshoot and resolve technical issues for customers.
• Maintain accurate records of work performed and equipment, consumables used.
• Operate company vehicles safely and efficiently.
• Communicate effectively with customers, explaining services and addressing concerns.
• Stay updated on new technologies, installation techniques, client products and features.
• Educate customers on self-help options and product features.
• Identify and pursue opportunities for additional services or upgrades

Skills

Technical aptitude

Customer service

Safety awareness

Communication

Education

High school diploma

Tools

Cable testing tools

Job description

ITG Communications, LLC is hiring field technicians to install and maintain telecom and broadband services from street to home. The role emphasizes safety, quality checks, and clear communication with customers.

Training is provided with paid wages during the onboarding period. After training, technicians transition to production pay with schedules that may include overtime opportunities as dictated by workload and company policy.