Support Systems Administrator (Expert) - Information Services & School of Dentistry

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 65,000 - 72,000; Full time

Job summary

University of Missouri-Kansas City is seeking a Support Systems Administrator (Expert) to lead design, integration, and optimization of systems for advanced graphics, 3D dental imaging, and enterprise clinical platforms.

You will set up and maintain 3D dental hardware, EHR/PACS systems, and automated workflows using PowerShell and Python, while guiding incident management and disaster recovery planning.

Qualifications

• Familiarity with 3D imaging, CAD/CAM systems, scanners, visualization tools, or medical/dental imaging environments.
• Demonstrated ability to manage and troubleshoot complex hardware/software integrations.
• Experience applying and evaluating AI tools to enhance system administration, automation, troubleshooting, or user support.
• Experience building and supporting high-performance workstations, including systems optimized for graphics, rendering, or imaging workloads.
• Advanced experience with Windows server and workstation environments.
• High level of technical judgment and the ability to operate independently on complex issues.
• A builder and optimizer mindset - comfortable designing, modifying, and improving systems.
• Willingness to take calculated, thoughtful risks to advance technical capability.
• Thrives in a fast-paced, rapidly changing environment with evolving priorities.
• Strong analytical and problem-solving abilities, especially in ambiguous situations.
• Effective communicator who can translate technical concepts for diverse audiences.
• Resourceful, curious, and proactive in identifying opportunities for improvement.

Responsibilities

• Set up, configure, and maintain 3D scanners, mills, and associated digital dentistry hardware.
• Manage Group Policy Objects (GPOs) and user permissions and resources, including network shares and printers, across clinical and academic systems.
• Set up and maintain physical and virtual server environments, storage systems, and structured data environments, ensuring optimal performance, security, and availability.
• Administer electronic dental record (EHR) systems, including axiUm, Ortho II, Viewpoint, and Dentrix, with emphasis on integration, reporting, and performance.
• Administer MiPacs PACS x-ray storage and imaging systems.
• Write advanced scripts using PowerShell and Python for server provisioning, automation, and configuration management.
• Lead incident management, including root-cause analysis and long-term remediation, including development of DR and business continuity plans.
• Document system changes, configurations, and updates to ensure accountability and continuity.
• Coordinate with IT staff and institutional partners on complex troubleshooting and system improvements.
• Mentor and guide junior IT staff, providing technical direction and knowledge sharing.

Skills

3D imaging

AI tools

PowerShell

Python

Windows server

Group Policy

Active Directory

Education

Bachelor’s degree in Information Technology or 4+ years of similar work experience

Tools

Bomgar

PACS

EHR systems

Job description

Hiring Department

This position will be part of the UMKC Information Services Teamwith a dotted line to the School of Dentistry.

Job Description

The Support Systems Administrator (Expert) provides advancedtechnical leadership and hands-on support for a highly specializedacademic and clinical dental environment. This role leads thedesign, integration, and optimization of systems supportingadvanced graphics, 3D dental imaging, digital dentistry workflows,and enterprise clinical platforms.

This position requires deep technical expertise, strong judgment,and a willingness to explore emerging technologies in a productionsetting. An individual in this role is expected to take initiative,guide technical direction, mentor others, and operate effectivelyin a fast-paced, evolving environment where adaptability andthoughtful risk-taking are essential.

Primary Responsibilities

• Set up, configure, and maintain 3D scanners, mills, andassociated digital dentistry hardware .


• Manage Group Policy Objects (GPOs) and user permissionsand resources, including network shares and printers, acrossclinical and academic systems.


• Set up and maintain physical and virtual serverenvironments, storage systems, and structured dataenvironments, ensuring optimal performance, security, andavailability.


• Administer electronic dental record (EHR) systems,including axiUm, Ortho II, Viewpoint, and Dentrix, withemphasis on integration, reporting, and performance.


• Administer MiPacs PACS x-ray storage and imagingsystems.


• Write advanced scripts using PowerShell and Python forserver provisioning, automation, and configuration management.


• Lead incident management, including root-cause analysisand long-term remediation, including development of, testing, andmaintenance of disaster recovery (DR) and businesscontinuity plans, including regular validation andimprovement.


• Document system changes, configurations, and updates to ensureaccountability and continuity.


• Coordinate with IT staff and institutional partners oncomplex troubleshooting and system improvements .


• Mentor and guide junior IT staff, providing technical directionand knowledge sharing.

Secondary Responsibilities

• Contribute to system integration efforts across dental,academic, and enterprise platforms.


• Participate in evaluation and implementation of newclinical, instructional, and imaging technologies .


• Manage user access, permissions, and credentialingacross multiple systems.


• Monitor system performance, respond to alerts, andproactively address risks.


• Image and deploy computers, including specializedhigh-performance and imaging workstations.


• Administer and troubleshoot printer queues and printservices .


• Install, support, and maintain research computers,specialized devices, and non-standard hardware configurations.


• Provide in-person and remote support for faculty, staff,and students using tools such as Bomgar .


• Provide ExamSoft online testing support for students andfaculty.

Shift

8:00am - 5:00pm, Monday through Friday

Minimum Qualifications

• Familiarity with 3D imaging, CAD/CAM systems, scanners,visualization tools, or medical/dental imaging environments.


• Demonstrated ability to manage and troubleshoot complexhardware/software integrations .


• Experience applying and evaluating AI tools to enhancesystem administration, automation, troubleshooting, or usersupport.


• Experience building and supporting high-performanceworkstations, including systems optimized for graphics,rendering, or imaging workloads .


• Advanced experience with Windows server and workstationenvironments .


• High level of technical judgment and the ability to operateindependently on complex issues.


• A builder and optimizer mindset - comfortable designing, modifying, and improving systems.


• Willingness to take calculated, thoughtful risks toadvance technical capability.


• Thrives in a fast-paced, rapidly changing environmentwith evolving priorities.


• Strong analytical and problem-solving abilities, especially inambiguous situations.


• Effective communicator who can translate technical concepts fordiverse audiences.


• Resourceful, curious, and proactive in identifyingopportunities for improvement.


• Have a driver's license, cell phone with data, and be able tolift 40 lbs.

Preferred Qualifications

• Experience with EHR systems, PACS platforms, or otherclinical technologies.


• Strong expertise in Active Directory, Group Policy, identitymanagement, and enterprise configuration.


• Extensive experience with scripting and automation, includingWindows PowerShell and related tools, as well as Python.


• Experience with virtualization platforms, storage systems, andserver lifecycle management.


• Bachelor’s degree in Information Technology or 4+ years ofsimilar work experience


• Demonstrated ability to mentor, guide, and elevatecolleagues .


• Working knowledge of networking fundamentals and systemperformance optimization.


• Experience working in Higher Education, Dental, or similarenvironment.

Anticipated Hiring Range

The anticipated hiring range for this position has been establishedas $65,000 - $72,000 annually.

Salary is determined by a variety of factors, including but notlimited to, the individual’s particular combination of education,skills, and experience, as well as organizationalrequirements.

Your total compensation goes beyond the number on your paycheck.The University of Missouri provides generous leave, health plans,and retirement contributions that add to your bottom line.

Grade: GGS011

University Title: SUPPORT SYSTEMS ADMIN-EXPERT

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants candetermine their university title by accessing the Talent Profiletile in myHR.

Application Deadline

Job posting will remain open until filled. November 1, 2026.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Community Information

Kansas City offers the best of both worlds—a vibrant, urbancommunity with Midwestern appeal. The city’s rich history and itsmodern-day, innovative thinking come together to create an eclecticgroup of neighborhoods that offer a little something for everyone.From thriving arts districts, an energetic downtown nightlife,casual to upscale shopping and champion sports teams, you will haveno problem making yourself at home. Of course, one of Kansas City’sbiggest claims to fame is its food, especially its world-famousbarbecue. Foodies will delight in the culinary scene foundthroughout the city. Ranging from award-winning chefs to cozy pizzajoints, Kansas City definitely is not lacking any flavor.

UMKC’s campuses are conveniently nestled in the middle of all theaction. Volker Campus is just minutes from the legendary CountryClub Plaza, perfect for shopping or restaurants for lunch orafter-work happy hours. Surrounded by hip neighborhoods andeateries, the Health Sciences Campus is located downtown nearUniversity Health Truman Medical Center and Children’s MercyHospital.

UMKC is proud to be "Kansas City's university," and the campus andits people celebrate all the characteristics of the surroundingcommunity. To learn more about life in Kansas City and find moreresources, visit VisitKC.com.

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity& Title IX at 816-235-6910.