Support Systems Administrator (Entry) - Information Services & School of Dentistry

University of Missouri-Kansas City; Kansas City (MO); Presencial; USD 53.000 - 58.000; Jornada completa

Descripción de la vacante

University of Missouri-Kansas City seeks a Support Systems Administrator (Entry) to support a specialized dental education environment. You will manage high-performance 3D imaging workstations, dental software, and classroom technology while coordinating with IT and dental faculty.

The role emphasizes hands-on work, testing emerging technologies, and quick adaptation in a fast-paced academic setting. Shift is typical business hours with on-site support.

Formación

• Experience with or strong interest in 3D imaging, modeling, scanning, or visualization technologies.
• Familiarity with advanced graphics, GPUs, and performance tuning.
• Strong experience with Windows desktop and workstation environments.
• Working knowledge of Active Directory, Group Policy, fileshares, and permissions.
• Experience supporting A/V systems, including projectors, displays, cameras, and control systems.
• Comfort troubleshooting hardware, drivers, firmware, and software interactions.

Responsabilidades

• Install, configure, and maintain desktop and workstation computers for 3D imaging and dental workflows.
• Install, maintain, and support printers, scanners, and peripherals used for dental imaging.
• Install, maintain, and troubleshoot Audio/Visual equipment in classrooms and clinics.
• Provide onsite classroom and clinical technology support during instruction and exams.
• Provide first-line in-person, telephone, and remote support for faculty, staff, and students.
• Support users via remote tools (e.g., Bomgar) for instructional and clinical systems.
• Install, configure, update, and support desktop and specialized dental software.
• Ensure security, stability, and availability in coordination with IT and compliance guidelines.

Conocimientos

3D imaging

Windows desktop

Active Directory

A/V systems

troubleshooting hardware/software

builder mindset

risk-taking

Educación

Bachelor’s degree in Information Technology

Herramientas

Bomgar

ExamSoft

PowerShell

Batch

Bash

Descripción del empleo

Hiring Department

This position will be part of the UMKC Information Services Teamwith a dotted line to the School of Dentistry.

Job Description

The Support Systems Administrator (Entry) supports a highlyspecialized academic and clinical dental environment with anemphasis on advanced graphics, 3D dental imaging, digital dentistrysystems, and rapidly evolving instructional technology. This rolerequires strong technical competency, curiosity, and a willingnessto explore, test, and support emerging technologies in a productionsetting. The ideal candidate is comfortable working in a faste-paced, hands-on environment where experimentation, calculatedrisk-taking, and adaptability are essential.

Primary Responsibilities

• Install, configure, and maintain desktop and workstationcomputers, including high-performance systems used for 3Dimaging, dental CAD/CAM, and advanced graphics workflows, including3D scanners, mills, and associated dental fabricationtechnologies .
• Install, maintain, and support printers, scanners, andperipherals, including output devices used for dental imagingand fabrication.
• Install, maintain, and troubleshoot Audio/Visualequipment in classrooms, clinics, simulation labs, andconference rooms.
• Provide onsite classroom and clinical technologysupport, including real-time troubleshooting duringinstruction, exams, and demonstrations.
• Provide first-line in-person, telephone, and remotesupport for faculty, staff, and students.
• Support users via remote support tools (e.g., Bomgar)for both instructional and clinical systems.
• Install, configure, update, and support desktop andspecialized dental software, including imaging, exam, andinstructional platforms.
• Ensure systems meet security, stability, and availabilityrequirements in coordination with campus IT and complianceguidelines.
• Create, manage, and troubleshoot user accounts andgroups for dental systems such as Axium, MiPACS, and relatedclinical applications .
• Assist with management and administration of on-boarding of newstudents, faculty and staff including assignment and renovation ofresources, access and credentialling.
• Support instructors, students, and staff with ExamSoft andother assessment platforms .

Secondary Responsibilities

• Support special projects related to simulation labs, digitaldentistry, and emerging teaching technologies .
• Assist with integration between dental systems, imagingplatforms, and campus infrastructure.
• Assist with lifecycle planning for hardware and software inrapidly changing technical environments.
• Support and maintain research computers and specializeddevices, including non-standard hardware and faculty-builtsystems.
• Participate in planning, testing, and roll-out of newinstructional, clinical, and imaging technologies .
• Document system configurations, procedures, and supportworkflows for continuity and knowledge sharing.
• Collaborate with faculty, researchers, vendors, and campus ITteams on technology pilots and proof-of-concept projects.
• Troubleshoot complex or unusual technical issues where nopredefined solution exists.
• Provide informal training and guidance for faculty, students,and staff on effective use of supported technologies.

Shift

8:00am - 5:00pm, Monday through Friday

Minimum Qualifications

• Experience with or strong interest in 3D imaging, modeling,scanning, or visualization technologies .
• Familiarity with advanced graphics, GPUs, and performancetuning .
• Strong experience with Windows desktop and workstationenvironments .
• Working knowledge of Active Directory, Group Policy, fileshares, and permissions .
• Experience supporting A/V systems, including projectors,displays, cameras, and control systems.
• Comfort troubleshooting hardware, drivers, firmware, andsoftware interactions .
• High technical competence with the confidence to exploreunfamiliar systems.
• A “builder” mindset —someone who enjoys assembling,modifying, and optimizing hardware.
• Comfortable taking calculated risks to solve problems ortest new solutions.
• Thrives in a fast-paced, rapidly changing environmentwith shifting priorities.
• Curious, adventurous, and willing to learn by doing.
• Strong problem-solving and diagnostic skills.
• Communicates effectively with both technical and non-technicalusers.
• Works well independently and as part of a collaborative supportteam.
• Maintains a service-oriented mindset in a teaching, clinical,and research setting.
• Have a driver's license, cell phone with data, and be able tolift 40 lbs.

Preferred Qualifications

• Exposure to dental imaging systems, medical imaging, orspecialized clinical software is highly desirable.
• Experience supporting exam or instructional platforms (e.g.,ExamSoft) is beneficial.
• A good understanding of scripting, including PowerShell, Batch,Bash
• Bachelor’s degree in Information Technology or 4+ years ofsimilar work experience
• Experience working in Higher Education, Dental, or similarenvironment

Anticipated Hiring Range

The anticipated hiring range for this position has been establishedas $53,000 - $58,000 annually.

Salary is determined by a variety of factors, including but notlimited to, the individual’s particular combination of education,skills, and experience, as well as organizationalrequirements.

Your total compensation goes beyond the number on your paycheck.The University of Missouri provides generous leave, health plans,and retirement contributions that add to your bottom line.

Grade

Grade: GGS9E

University Title: SUPPORT SYSTEMS ADMIN-ENTRY

To review the University of Missouri’s Staff Compensation Structureyou can view the Job Code detail page. Internal applicants candetermine their university title by accessing the Talent Profiletile in myHR.

Application Deadline

Job posting will remain open until filled. For best consideration,please submit application materials in full by November 1,2026.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Community Information

Kansas City offers the best of both worlds—a vibrant, urbancommunity with Midwestern appeal. The city’s rich history and itsmodern-day, innovative thinking come together to create an eclecticgroup of neighborhoods that offer a little something for everyone.From thriving arts districts, an energetic downtown nightlife,casual to upscale shopping and champion sports teams, you will haveno problem making yourself at home. Of course, one of Kansas City’sbiggest claims to fame is its food, especially its world-famousbarbecue. Foodies will delight in the culinary scene foundthroughout the city. Ranging from award-winning chefs to cozy pizzajoints, Kansas City definitely is not lacking any flavor.

UMKC’s campuses are conveniently nestled in the middle of all theaction. Volker Campus is just minutes from the legendary CountryClub Plaza, perfect for shopping or restaurants for lunch orafter-work happy hours. Surrounded by hip neighborhoods andeateries, the Health Sciences Campus is located downtown nearUniversity Health Truman Medical Center and Children’s MercyHospital.

UMKC is proud to be “Kansas City’s university,” and the campus andits people celebrate all the characteristics of the surroundingcommunity. To learn more about life in Kansas City and find moreresources, visit VisitKC.com.

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity& Title IX at 816-235-6910.