Telecom Engineering Supervisor

Marion County Public Health Department; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Telecom Supervisor to lead the daily operations and strategic planning of their telecommunications systems. This role focuses on Cisco Unified Communications technologies, ensuring high performance and availability. You will manage a team of skilled technicians, oversee deployments, and collaborate with various departments to enhance communication infrastructure. Join a recognized healthcare provider, celebrated for its commitment to excellence and community service, and contribute to a dynamic environment where your leadership will make a significant impact.

Qualifications

• 5+ years managing complex Cisco Voice solutions.
• Bachelor’s degree or Cisco Voice certification required.

Responsibilities

• Oversee daily operations of enterprise telecommunications systems.
• Manage Telecom Engineering Team and ensure effective service delivery.

Skills

Cisco Unified Communications

Stakeholder Management

Service Improvement

Requirements Engineering

Education

Bachelor’s Degree in Engineering

Cisco Voice Certification

Tools

Cisco CUCM

SIP Trunking

Voicemail Systems

Job description

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Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

Job Role Summary

The Telecom Supervisor oversees the daily operations, maintenance, and strategic planning of enterprise telecommunications systems, focusing on Cisco Unified Communications (UC) technologies. Responsibilities include managing deployment, configuration, and support of Cisco UC products such as Call Manager, Unity Connection, IM & Presence, ensuring high availability and performance. The supervisor leads a team of telecom technicians, provides technical guidance, coordinates with vendors, and ensures compliance with communication standards and security policies. The role also involves monitoring system capacity, planning upgrades, and implementing best practices for a scalable and resilient communication infrastructure.

Essential Functions and Responsibilities

• Develop detailed design documents for voice network deployments, including call flows, dial plans, and routing strategies.
• Evaluate and recommend new Cisco voice technologies and features to enhance system capabilities.
• Manage the Telecom Engineering Team to ensure skills are adequate to deliver voice services seamlessly.
• Ensure the team can effectively manage Cisco CUCM, CVP, voice gateways, and IP phones, configure SIP trunking, call routing, auto attendants, and voicemail systems, and perform system upgrades and patch management.
• Improve the skills and effectiveness of the Telecom Engineering team.
• Direct and supervise operations of assigned staff.
• Collaborate with other Information Services and Operations leaders to improve processes.
• Track team effort and productivity within the Eskenazi Health service management system.
• Ensure adherence to best standards and expand capabilities as organizational needs evolve.
• Work collaboratively with other leaders and staff to strengthen overall information services performance.
• Participate in a leadership on-call rotation for night and weekend issue escalation approximately 6-8 times annually.
• Maintain accurate data on team effort allocations and project productivity.
• Oversee talent development and resource management, emphasizing collaboration with other IS Operations teams.

Job Requirements

• Bachelor’s degree in engineering, business, or a related field, or equivalent experience and/or Cisco Voice certification(s).
• Proficiency in stakeholder management, service improvement, and requirements engineering/analysis best practices.
• Familiarity with ITIL or similar service management processes.
• At least 5 years of experience managing a large, complex Cisco Voice solution.
• At least 3 years of experience in a large organization with 3000+ employees.

Eskenazi Health is accredited by The Joint Commission and recognized as one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years, as well as on Forbes’ lists of best workplaces for women and midsize employers. Our programs have received national recognition, and we offer healthcare opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, Eskenazi Health is home to Indiana’s first adult Level I trauma center, the only verified adult burn center, the first community mental health center, and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health.