Verizon, Telecom Account Services Supervisor - Application via WayUp

WayUp; Village of Tarrytown (NY); Remote; USD 78,000 - 144,000; Full time

Job summary

An established industry player is seeking a Telecom Account Services Supervisor to lead a dynamic team in delivering exceptional customer experiences. This remote role offers the chance to shape a customer-centric culture while fostering innovation and inclusion. You will oversee team performance, provide coaching, and resolve escalated issues, all while working from the comfort of your home. With competitive compensation and a variety of benefits, this position is perfect for those looking to make a significant impact in a fast-paced environment. Join a company that values diversity and empowers its employees to thrive.

Benefits

Health and Wellness Benefits

401(k)

Stock Options

Paid Time Off

Parental Leave

Qualifications

• 4+ years of leadership experience managing a team in a customer-facing role.
• Strong organizational, communication, and problem-solving skills are essential.

Responsibilities

• Supervise a team ensuring accurate and timely processing of customer requests.
• Provide coaching and feedback, conducting performance reviews.

Skills

Leadership

Customer Service

Organizational Skills

Communication Skills

Problem-Solving Skills

Tools

Microsoft Excel

Job description

Join to apply for the Verizon, Telecom Account Services Supervisor - Application via WayUp role at WayUp.

3 days ago Be among the first 25 applicants.

This role is with Verizon. WayUp is partnering with Verizon to hire top talent.

About Verizon

When you join Verizon, you want more out of a career — a place to share ideas freely, learn, grow, and thrive. Verizon powers and empowers how people live, work, and play by connecting them to what brings them joy. We foster a community of innovators who believe listening is the beginning of learning. We come together in crisis and celebration, lifting communities and building trust everywhere and always.

What you’ll be doing

This Telecom Account Services Supervisor role is a leadership position within the Regional Business Customer Care - Centralized Disconnect Group team. You will ensure Verizon provides an optimal customer experience across retail, enterprise, and government customers for Telecom products and services. Your responsibilities include:

• Supervising a team to ensure customer requests and inquiries are processed accurately and timely.
• Providing coaching, feedback, and training to associates; conducting performance reviews.
• Ensuring team performance aligns with standards, fostering inclusion, innovation, and development.
• Leading team meetings, encouraging collaboration, and resolving escalated issues.
• Promoting an ethical, inclusive environment and partnering with union representatives and HR as needed.

Work environment

This is a remote role, primarily from your home office, with occasional in-person meetings and training. The position is located within the Brooklyn, NY metro area.

Qualifications

• At least four years of leadership experience managing a team.
• Experience in a fast-paced, customer-facing leadership role.
• Ability to work outside normal hours, including weekends and holidays.
• Must be within commuting distance to Brooklyn, NY.

Preferred qualifications

• Six or more years of management or leadership experience.
• Experience leading unionized teams and knowledge of labor relations.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of Telecom products and proficiency in Microsoft Office, especially Excel.

Additional information

Compensation ranges from $78,000 to $144,000 annually, depending on location and experience. This is an incentive-based position with potential for higher earnings. Benefits include health and wellness, 401(k), stock options, paid time off, parental leave, and more. Verizon is an equal opportunity employer committed to diversity and inclusion. Learn more about our culture and benefits on our diversity and inclusion page.