Sr. Cisco Contact Center Engineer

TEKsystems; United States; Hybrid; USD 62,000 - 90,000; Part time

Job summary

TEKsystems in New York is seeking a Sr. Cisco Contact Center Engineer to support a large healthcare enterprise. You will engineer, administer, and modernize Cisco CC technologies to ensure reliable patient care communications.

The role emphasizes UCCX, PCCE, ICM, CVP, IVR development, scripting, call routing, and troubleshooting. You will lead projects, create runbooks, and mentor teams while delivering stable voice and contact center services.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years Cisco Voice and UC experience.
• 4+ years supporting Cisco CC tech.
• Expert-level: UCCX, PCCE, ICM, CVP, scripting, IVR, call routing.
• Experience with large enterprise CC environments.
• Strong debugging and communication skills.

Responsibilities

• Manage PCCE and UCCX environments.
• Operate day-to-day user admin and routing changes.
• Design and optimize call flows and IVR apps.
• Support migrations and platform enhancements.
• Provide runbooks and mentored knowledge transfer.

Skills

Cisco UCCX

Cisco PCCE

Cisco ICM

Cisco CVP

IVR development

Call routing

Scripting

Troubleshooting

Enterprise CC

Education

Bachelor's Degree

Tools

CUCM

Unity Connection

IM&P

Webex

TelePresence

Job description

Sr. Cisco Contact Center Engineer

Location: New York, NY (Hybrid - 1 Day Onsite Weekly)

Duration: 6-Month Contract

Industry: Healthcare

Position Overview

We are seeking a Sr. Cisco Contact Center Engineer to support and enhance a large-scale enterprise contact center environment within a leading healthcare organization. This individual will play a key role in the engineering, administration, optimization, and modernization of Cisco Contact Center technologies, ensuring reliable communication systems that support critical patient care and business operations.

The ideal candidate will have deep expertise in Cisco Contact Center technologies, IVR development, scripting, call routing, and unified communications, along with strong troubleshooting and analytical skills.

Key Responsibilities

Contact Center Engineering

• Manage and support Cisco Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX) environments.
• Maintain day-to-day operations including user administration, script modifications, routing changes, and troubleshooting.
• Design, develop, and optimize call flows, IVR applications, and routing strategies.
• Support complex contact center initiatives, migrations, and platform enhancements.
• Troubleshoot and resolve call routing, reporting, and contact center application issues.

Unified Communications Support

• Provide engineering support for Cisco Unified Communications platforms including:
  • Cisco Call Manager (CUCM)
  • Unity Connection
  • IM & Presence (IM&P)
  • Cisco Webex
  • TelePresence
• Support voice infrastructure implementation and ongoing maintenance activities.
• Optimize Cisco voice and contact center services to improve performance and reliability.

Project & Technical Leadership

• Participate in contact center migrations, system upgrades, and new technology deployments.
• Evaluate and recommend new contact center and omnichannel technologies.
• Assist in defining engineering standards, processes, and best practices.
• Create and maintain technical documentation, support procedures, and runbooks.
• Provide mentoring, knowledge transfer, and escalation support to engineering and support teams.

Required Qualifications

• Bachelor's Degree or equivalent experience.
• 4+ years of Cisco Voice and Unified Communications experience.
• 4+ years supporting Cisco Contact Center technologies.
• Expert-level experience with:
  • Cisco UCCX
  • Cisco PCCE
  • Cisco ICM
  • Cisco CVP
  • Contact Center scripting
  • IVR development
  • Call routing and call flow design
• Experience supporting large enterprise contact center environments.
• Strong troubleshooting and root-cause analysis skills.
• Excellent written and verbal communication skills.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $45.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of New York, NY.

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a hybrid position in New York,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.