Network Control Center Operator I

Allied Universal; Middletown (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Allied Universal is hiring a Network Control Center Operator I to monitor customer networks, coordinate with technicians and vendors, and provide level-one help desk support in a fast-paced operations center in Middletown, CT.

The role requires basic IT knowledge, strong customer service skills, and the ability to manage multiple tasks while maintaining detailed records.

Qualifications

• 2-year college degree preferred.
• Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
• Strong data entry skills and proficient with Microsoft Word, Excel & Access.
• An acceptable equivalent combination of education and experience will be considered.
• Must have strong customer service and interpersonal skills.
• Possess strong attention to detail.
• Proven ability to execute multiple tasks efficiently and effectively.
• Ability to be flexible and handle change in a dynamic operations center environment.
• Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.

Responsibilities

• Monitoring of customer’s wide variety of networks
• Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
• Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
• Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
• Perform subscriber radio control functions as needed
• Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
• Initiate disaster recovery phone reroutes as needed.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

English communication

Education

Two-year college degree preferred

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Overview

Company Overview:

Adesta(TM), an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.

Job Description

Adesta, an Allied Universal® Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer’s wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.

RESPONSIBILITIES:

• Monitoring of customer’s wide variety of networks
• Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
• Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
• Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
• Perform subscriber radio control functions as needed
• Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
• Initiate disaster recovery phone reroutes as needed.

QUALIFICATIONS:

• 2-year college degree preferred. High School Graduate or equivalent required.
• Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
• Strong data entry skills and proficient with Microsoft Word, Excel & Access.
• An acceptable equivalent combination of education and experience will be considered.
• Must have strong customer service and interpersonal skills
• Possess strong attention to detail
• Proven ability to execute multiple tasks efficiently and effectively
• Ability to be flexible and handle change in a dynamic operations center environment
• Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports. Should possess good customer service abilities along with refined grammar skills. The position may require a lot of interaction and outside calls with field personnel, customers and vendors which must be handled in a professional manner.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1742484