Telecom Customer Service Representative

Imperio Global; City of Rochester (NY); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training and development

Career progression into senior roles

Inclusive workplace culture

Descripción de la vacante

Imperio Global in Rochester, NY is seeking a friendly Customer Service Representative to join our growing team. You will handle customer enquiries, manage relationships through face-to-face interactions at promotions and retail kiosks, and contribute to a positive service experience.

No prior experience is required; we provide comprehensive training and opportunities to grow into senior support or team lead roles within a collaborative, inclusive workplace.

Formación

• Strong communication and active listening skills.
• No specific qualifications required; all applicants welcome.

Responsabilidades

• Provide accurate information and assist customers in a timely manner
• Maintain clear and organized customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

Conocimientos

Strong communication

Descripción del empleo

We’re looking for a friendly, motivated Customer Service Representative to join our growing team at Imperio Global. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service and client-facing roles.

You will handle customer enquiries and manage customer relationships through face-to-face interactions at promotional tables and retail kiosks, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required, just the right attitude and willingness to learn.

Key Responsibilities

• Provide accurate information and assist customers in a timely manner
• Maintain clear and organized customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

About You

• Strong communication and active listening skills
• A calm, supportive, and patient approach
• Comfortable working in a fast-paced environment
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn
• No specific qualifications required; all applicants welcome

What We Offer

• Comprehensive training and ongoing development
• Opportunities for progression into senior support or team lead roles
• Inclusive and supportive workplace culture