In-Store Customer Care Specialist

Imperio Global; City of Rochester (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training and development

Career progression into senior roles

Inclusive workplace culture

Job summary

Imperio Global in Rochester, NY is seeking a friendly Customer Service Representative to join our growing team. You will handle customer enquiries, manage relationships through face-to-face interactions at promotions and retail kiosks, and contribute to a positive service experience.

No prior experience is required; we provide comprehensive training and opportunities to grow into senior support or team lead roles within a collaborative, inclusive workplace.

Qualifications

• Strong communication and active listening skills.
• No specific qualifications required; all applicants welcome.

Responsibilities

• Provide accurate information and assist customers in a timely manner
• Maintain clear and organized customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

Skills

Strong communication

Job description

Imperio Global in Rochester, NY is seeking a friendly Customer Service Representative to join our growing team. You will handle customer enquiries, manage relationships through face-to-face interactions at promotions and retail kiosks, and contribute to a positive service experience.

No prior experience is required; we provide comprehensive training and opportunities to grow into senior support or team lead roles within a collaborative, inclusive workplace.