Telecom Consumer Advocate - Public Service Specialist

State of Nebraska; Lincolnton (NC); On-site; USD 50,000 - 61,000; Full time

Job summary

State of Nebraska seeks a detail-oriented Consumer Advocate to support the Telecommunications Department. Responsibilities include handling telecom consumer concerns, tracking carrier filings, and preparing data-driven reports for the Commission.

The role involves maintaining records, uploading tariffs, and updating public notices on the department website. The ideal candidate has an associate degree (bachelor’s preferred), strong Microsoft Office skills, and the ability to work independently

Qualifications

• Associates degree or higher in relevant field.
• Proficiency with Microsoft Office Suite and comfort using databases and spreadsheets.
• Strong written and verbal communication skills.
• Ability to maintain accurate records and respond professionally to public inquiries.

Responsibilities

• Receive, record, and respond to consumer complaints related to telecommunications services.
• Document and report complaints to carriers and relay carrier responses to consumers.
• Prepare monthly summaries for Commission meetings and hearings.

Skills

Microsoft Office Suite

Written communication

Verbal communication

Record keeping

Education

Associates degree in Business/Multidisciplinary Studies/Communication/Public Policy/Consumer Affairs

Bachelor’s degree preferred

Tools

Databases

Spreadsheets

Job description

State of Nebraska seeks a detail-oriented Consumer Advocate to support the Telecommunications Department. Responsibilities include handling telecom consumer concerns, tracking carrier filings, and preparing data-driven reports for the Commission.

The role involves maintaining records, uploading tariffs, and updating public notices on the department website. The ideal candidate has an associate degree (bachelor’s preferred), strong Microsoft Office skills, and the ability to work independently