Telecom Consumer Advocate & Data Specialist

PowerLines; Lincoln (NE); On-site; USD 52,000 - 60,000; Full time

Job summary

The Public Service Commission in Lincoln, NE seeks a Consumer Advocate to perform administrative support for the Telecommunications Department. Responsibilities include handling consumer complaints, tracking filings, and preparing reports while supporting public outreach and legislative reporting efforts.

Schedule is Monday–Friday, 8:00 am–5:00 pm with flexible balance. Hiring rate aligns with state pay norms; annual compensation offered with growth commensurate with experience.

Qualifications

• Associates degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant field.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using databases and spreadsheets.
• Strong written and verbal communication skills and ability to maintain accurate records.

Responsibilities

• Receive, record, and respond to consumer complaints related to telecommunications services.
• Document and report complaints to carriers and relay responses to consumers.
• Prepare monthly summary reports for the Department Director to present at meetings or hearings.
• Track and report telephone outages and forward notifications to leadership.

Skills

MS Office

Communication

Recordkeeping

Data reporting

Education

Associate degree in Business or related

Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

The Public Service Commission in Lincoln, NE seeks a Consumer Advocate to perform administrative support for the Telecommunications Department. Responsibilities include handling consumer complaints, tracking filings, and preparing reports while supporting public outreach and legislative reporting efforts.

Schedule is Monday–Friday, 8:00 am–5:00 pm with flexible balance. Hiring rate aligns with state pay norms; annual compensation offered with growth commensurate with experience.