Telecom, Collaboration & Contact Center Manager

EXOS; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

EXOS is seeking a Manager to oversee Telecoms, Collaboration, and Contact Center Technologies teams. You will lead planning, implementation, support, and continuous improvement of enterprise voice, collaboration, and contact center platforms, while aligning technology strategy with business and clinical needs.

You will manage people, budgets, and vendor relationships, ensure strong delivery standards, security, and resiliency, and drive multi-year modernization across platforms with a focus on

Responsibilities

• Recruit, hire, develop, and retain a high-performing team
• Establish clear goals, roles, and career development plans
• Define operating model with ownership and escalation paths across internal teams and partners
• Own operational health and lifecycle management for supported technologies
• Govern change management, incident response, problem management, and reporting processes
• Ensure resilient architecture, disaster recovery preparedness, and adherence to security standards
• Prioritize and manage a portfolio of initiatives across platforms and stakeholders
• Apply structured project management discipline for scope, cost, risk, and quality
• Lead execution of migrations, upgrades, and modernization initiatives
• Communicate status, risks, and outcomes to leadership and key stakeholders
• Develop and maintain a multi-year modernization strategy
• Align investments to customer experience, clinical effectiveness, and financial priorities
• Evaluate innovation opportunities, including cloud-based contact center capabilities

Job description

EXOS is seeking a Manager to oversee Telecoms, Collaboration, and Contact Center Technologies teams. You will lead planning, implementation, support, and continuous improvement of enterprise voice, collaboration, and contact center platforms, while aligning technology strategy with business and clinical needs.

You will manage people, budgets, and vendor relationships, ensure strong delivery standards, security, and resiliency, and drive multi-year modernization across platforms with a focus on