Telecom Administrator

Goodwill; Phoenix (AZ); Ibrido; USD 90.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

Dental plans

Vision plan

401K plans

Life Insurance

EAP

Paid Time Off

Paid Holidays

Descrizione del lavoro

Goodwill Corporate Office in Phoenix, AZ is seeking an experienced Telecom Administrator to manage and enhance telecom systems and services for GCNA and affiliates. You will plan, install, and supervise telecom equipment installations, provide technical oversight for Cisco solutions, and ensure performance and compliance across multiple sites.

The role requires design and engineering experience with Cisco VoIP ecosystems (CUCM, CUC, CUCX) and solid networking knowledge.

Competenze

• 5+ years progressive experience as a Telecom Administrator.
• Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.
• Engineering experience with Cisco VoIP systems including CUCM, CUC and CUCX.
• Working knowledge of networking technologies, protocols and security (IP addressing, SIP, QoS, DNS, DHCP, VPN).
• Experience in mixed vendor environments including video conferencing technologies and systems.

Mansioni

• Evaluate and select telecom hardware and software solutions.
• Collaborate with customers to understand needs and deliver on expectations.
• Supervise vendors for telecom cabling installations at locations.
• Install and configure telecom equipment per standards.
• Oversee maintenance and updates of telecom systems.
• Provide technical oversight for Cisco Unified Border Elements (CUBE).
• Monitor telecoms for issues and provide resolutions.
• Ensure compliance with availability and performance standards.
• Maintain telecom equipment installation, troubleshooting and testing.
• Develop maintenance and contingency plans and update telecom documentation.

Conoscenze

Telecom administration

Customer service

Vendor coordination

Telecom troubleshooting

Formazione

Degree in Computer/Information Science or equivalent

Strumenti

Cisco IOS

Cisco routers

CUBE

CUCM

CUC

CUCX

SIP Trunks

LAN/WAN

SolarWinds

NetFlow

Packet captures

Descrizione del lavoro

## Telecom AdministratorApply: Goodwill Corporate Office (25th Ave & Peoria): Full time: Posted Today: R222232626 W Beryl Ave Phoenix Arizona, 85021,Position Description:Provides telecom support activities surrounding the management and enhancement of telecom equipment and systems. Plans, installs and directs the installation of communication systems and services for the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and any future locations. In addition, supports existing telecom technologies and proposes solutions to augment the value and adoption of telecom systems in the organization.Essential Duties and Responsibilities1. Creates the evaluation, recommendation and selection of telecom related hardware and software solutions.2. Collaborates with customers to understand and deliver customer’s needs & expectations.3. Supervises vendors in the installation of telecom cabling for new and/or existing locations, providing excellent customer service.4. Installs and configures telecom equipment per established standards.5. Oversees maintenance and updates of telecom systems.6. Provides technical oversight for the administration, maintenance, configuration, and lifecycle management of Cisco Unified Border Elements (CUBE).7. Monitors telecoms for potential problems and provides solutions.8. Assists in ensuring compliance with availability and performance standards.9. Responsible for telecom equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments.10. Develops and maintains detailed maintenance and contingency plans as well as updating documentation for telecom systems.11. Must make sure that laws and regulations are followed in the licensing, operating and technical performance.12. Available for on call and after-hours support as needed.13. Maintains regular and consistent in-person attendance.14. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.15. Performs other related duties, as assigned.Key Values/Enabling Attributes:· **Trust** – Making relationships as important as results; Doing the right thing even when no one islooking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.* **Collaboration** – Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.* **Engagement** – Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.* **Ownership** – Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.* **Innovation** – Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.Minimum Qualifications (Education, Experience, Skills):* Degree in Computer/Information Science, technical college or equivalent work experience desired.* Cisco CCNA Voice or other relevant network/telecom certifications preferred.* 5+ years progressive experience as a Telecom Administrator.* Demonstrates understanding of telecom security.* Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.* Engineering experience with Cisco VoIP systems including but not limited to Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCX).* Working knowledge of networking technologies, protocols and security such as basic IP addressing, SIP, QOS, DNS, DHCP, VPN client configuration and VOIP phones.* Working knowledge of telepresence endpoints, softphones, dial peers, partitions, call search spaces, route patterns and translation patterns.* Experience designing implementing and maintaining telecom technologies in a mixed vendor environment, including but not limited to video conferencing technologies and systems.* Experience with SolarWinds, NetFlow, and other telephony systems monitoring/analyzer tools like packet captures.* Conference room A/V design and support experience.* Strong ability to focus on telecom troubleshooting and resolution.* Strong written, verbal, and interpersonal communication skills.* Ability to speak and read English proficiently.* Ability to collaborate and work effectively in partnership with others.* Strong customer service skills.* Ability to multi-task and work in a fast-paced environment.* High attention to detail and accuracy.* Valid drivers’ license and clean MVR.* Ability to pass a background check and drug screen, where applicable for position.* Ability to obtain or currently retains a Fingerprint Clearance Card. Reasonable Accommodation Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:* 3 Medical Plans.* Employer Funded Health Reimbursement Account (HRA).* 3 Dental Plans.* Vision Plan.* 401K Traditional and Roth Plans.* Employer Paid Life Insurance.* Employee Assistance Program (EAP).* Paid Time Off; Sick and Vacation.* Paid Holidays.