IT Systems Analyst

Goodwill of Central & Northern Arizona; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

3 Medical Plans

Health Reimbursement Account (HRA)

3 Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central & Northern Arizona is seeking an IT Analyst to provide technical expertise across analysis, design, and implementation for the IT department. The role supports the ERP and cloud environments, aids system administrators, and helps upgrade PCs and software.

The candidate brings 1-2 years of IT analyst experience, strong PC hardware/software knowledge, shell scripting, and excellent customer service. A valid driver’s license and background check are required.

Qualifications

• Bachelor of Science degree or equivalent experience in CS/IT.
• 1-2 years’ IT Analyst experience.
• Extensive knowledge of PC hardware and software.
• Knowledge of shell scripting languages.
• Experience in a help desk role and web technologies.
• Ability to collaborate effectively with others and provide strong customer service.
• Valid driver's license and clean MVR; ability to pass background check and drug screen.
• Proficient reading/writing English; ability to obtain Fingerprint Clearance Card.

Responsibilities

• Troubleshoots issues to implement repairs and upgrades.
• Develops and maintains applications on Internet/Intranet websites.
• Assists in hardware/software purchases and implementation.
• Sets up workstations, printers, and peripherals; configures networks.
• Provides programming-oriented solutions to organizational needs.
• Handles escalations from Service Desk for hardware/software in an enterprise network.
• Monitors logs and documents clearly; helps ensure availability and performance standards.
• Supports IT security systems and cloud/ERP platforms (Azure, AD, O365, Okta, D365).
• Trains team members, supports data analysis and reporting; attendance and core-values alignment.

Skills

Shell scripting

Help desk

Web technologies

Customer service

Collaboration

English proficient

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Azure

Active Directory

O365

Okta

D365 (Dynamics 365)

Job description

2626 W Beryl Ave Phoenix Arizona, 85021

Position Description

Provides technical expertise in analysis, design, and implementation for the IT Department. Applies knowledge of programming practices, procedures and applications to diagnose potential repairs and upgrades for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Assists the System Administrator and ERP Administrator, as needed.

Essential Duties and Responsibilities

Troubleshoots issues to implement repairs, as well as upgrading PCs and peripherals. Develops and maintains applications and software on the Internet and Intranet websites. Provides technical assistance in hardware and software purchases and implementation. Sets up and installs workstations, printers, and peripherals, configuring for the networks as appropriate. Applies the principles and techniques of computer programming to specific organizational needs and problems. Responsible for escalations from the Service Desk on hardware and software technical issues to end-users in an enterprise networked environment. Sets up and monitors application logs, writing clear and concise documentation. Ensures compliance with availability and performance standards. Responsible for the planning, implementation and maintenance of IT security systems. Provides support of Azure, Active Directory, O365, Okta, D365 and ERP system. Trains and guides Team Members with solutions, process workflows and software best practices. Assists the System Administrator and ERP Administrator, as needed. Complies data analysis and reporting for various software initiatives and projects. Maintains regular and consistent in-person attendance. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

Bachelor of Science degree in Computer Science or Information Technology, or equivalent experience. 1-2 years’ experience working as an IT Analyst. Extensive knowledge of PC hardware and software. Knowledge of shell scripting languages. Experience in a help desk role. Experience with Internet and web technologies. Ability to collaborate and work effectively in partnership with others. Strong customer service orientation. Ability to multitask and work in a fast-paced environment. Valid drivers' license and clean MVR. Ability to pass a background check and drug screen, where applicable for position. Ability to speak and read English proficiently. Ability to obtain or currently retains a Fingerprint Clearance Card.

Benefits

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Mission & Core Values

Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.