Telecom Administrator

Goodwill of Central & Northern Arizona; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life Insurance

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central & Northern Arizona is seeking a Telecom Administrator to manage and enhance telecom equipment and systems across the organization and future locations from the Phoenix area.

The role plans, installs, and directs telecom services, ensures performance and security, and provides after-hours support when needed. A technical degree and Cisco/telecom certifications are preferred.

Qualifications

• Degree in Computer/Information Science, technical college or equivalent work experience desired.
• Cisco CCNA Voice or other relevant network/telecom certifications preferred.
• 5+ years progressive experience as a Telecom Administrator.
• Demonstrates understanding of telecom security.
• Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.
• Engineering experience with Cisco VoIP systems including CUCM, CUC and CUCX.
• Working knowledge of networking technologies, protocols and security (IP, SIP, QoS, DNS, DHCP, VPN, VOIP).
• Experience with SolarWinds, NetFlow and other telephony monitoring tools.

Responsibilities

• Creates evaluation, recommendation and selection of telecom hardware/software solutions.
• Collaborates with customers to understand and deliver needs.
• Supervises vendors installing telecom cabling at locations.
• Installs and configures telecom equipment per standards.
• Oversees maintenance and updates of telecom systems.
• Oversees administration and lifecycle management of Cisco CUBE.
• Monitors telecoms for potential problems and provides solutions.
• Ensures compliance with availability and performance standards.
• Maintains telecom hardware testing and fault isolation.
• Maintains maintenance/contingency plans and docs for telecom systems.

Skills

Cisco CCNA Voice

Telecom administration

Cisco IOS

SIP Trunks

VOIP systems

Networking fundamentals

Education

Degree in Computer/Information Science or equivalent

Tools

SolarWinds

NetFlow

CUCM

CUC

CUCX

Job description

Position Description

2626 W Beryl Ave Phoenix Arizona, 85021.

Provides telecom support activities surrounding the management and enhancement of telecom equipment and systems. Plans, installs and directs the installation of communication systems and services for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and any future locations. In addition, supports existing telecom technologies and proposes solutions to augment the value and adoption of telecom systems in the organization.

Essential Duties and Responsibilities

• Creates the evaluation, recommendation and selection of telecom related hardware and software solutions.
• Collaborates with customers to understand and deliver customer’s needs & expectations.
• Supervises vendors in the installation of telecom cabling for new and/or existing locations, providing excellent customer service.
• Installs and configures telecom equipment per established standards.
• Oversees maintenance and updates of telecom systems.
• Provides technical oversight for the administration, maintenance, configuration, and lifecycle management of Cisco Unified Border Elements (CUBE).
• Monitors telecoms for potential problems and provides solutions.
• Assists in ensuring compliance with availability and performance standards.
• Responsible for telecom equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments.
• Develops and maintains detailed maintenance and contingency plans as well as updating documentation for telecom systems.
• Must make sure that laws and regulations are followed in the licensing, operating and technical performance.
• Available for on call and after-hours support as needed.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Key Values/Enabling Attributes

• Trust - Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.
• Collaboration - Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.
• Engagement - Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.
• Ownership - Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.
• Innovation - Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.

Minimum Qualifications (Education, Experience, Skills)

• Degree in Computer/Information Science, technical college or equivalent work experience desired.
• Cisco CCNA Voice or other relevant network/telecom certifications preferred.
• 5+ years progressive experience as a Telecom Administrator.
• Demonstrates understanding of telecom security.
• Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.
• Engineering experience with Cisco VoIP systems including but not limited to Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCX).
• Working knowledge of networking technologies, protocols and security such as basic IP addressing, SIP, QOS, DNS, DHCP, VPN client configuration and VOIP phones.
• Working knowledge of telepresence endpoints, softphones, dial peers, partitions, call search spaces, route patterns and translation patterns.
• Experience designing implementing and maintaining telecom technologies in a mixed vendor environment, including but not limited to video conferencing technologies and systems.
• Experience with SolarWinds, NetFlow, and other telephony systems monitoring/analyzer tools like packet captures.
• Conference room A/V design and support experience.
• Strong ability to focus on telecom troubleshooting and resolution.
• Strong written, verbal, and interpersonal communication skills.
• Ability to speak and read English proficiently.
• Ability to collaborate and work effectively in partnership with others.
• Strong customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• High attention to detail and accuracy.
• Valid drivers’ license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Total Rewards Package

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

About Us

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employer

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact for Disability Assistance

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

Contact for General Application Questions

For questions about your application or employment with Goodwil of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.