Tele Sales Specialist – Merchant Services

Jobtailor; Arizona; On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

On-site work

Competitive compensation

Job summary

Jobtailor in United States is seeking a results-driven Merchant Services Sales Representative to drive adoption of payment solutions across POS, eCommerce, and mobile platforms. You will handle inbound inquiries, pursue outbound opportunities, and manage the full sales cycle from discovery to onboarding, ensuring regulatory compliance and exceptional client service.

Ideal candidates will have 2+ years in merchant services, proven outbound and inbound sales, strong CRM and MS Office skills, and

Qualifications

• 2+ years in Merchant Services or contact center sales.
• Experience in consultative or solution-based selling.
• Merchant services, payments, or fintech background.
• Proven outbound sales and pipeline development success.
• Bilingual Spanish proficiency.
• Experience handling inbound customer inquiries alongside sales responsibilities.
• Understanding of financial documentation, regulatory disclosures, and compliance requirements.
• Excellent verbal and written communication skills.
• Proficiency navigating CRM tools and multiple systems.
• Demonstrated ability to meet or exceed sales targets and KPIs.

Responsibilities

• Sell payment solutions including POS, eCommerce gateways, and mobile payment tools.
• Engage with inbound leads and outbound follow-up to drive conversion.
• Assess client needs and deliver customized merchant solutions.
• Educate clients on payment security, fraud mitigation, and regulatory compliance.
• Manage the full sales lifecycle from consultation through onboarding and activation.
• Collaborate with internal partners to provide a seamless end-to-end client experience.
• Support inbound inquiries from customers and prospects within the Merchant Services contact center.
• Assist with account setup and onboarding across multiple platforms and industries.
• Navigate multiple systems to address questions related to funding, billing, interchange, and payment operations.
• Achieve sales goals, service standards, and key performance metrics.

Skills

Consultative sales

CRM proficiency

Spanish bilingual

Outbound sales

Inbound sales

Regulatory compliance

Pipeline development

Communication skills

Account onboarding

KPI targets

Tools

CRM Tools

MS Office

Job description

• Sell payment solutions including POS systems, eCommerce gateways, and mobile payment tools
• Engage with pre-qualified inbound leads and execute targeted outbound follow-up to drive conversion
• Assess client needs and deliver customized merchant solutions aligned to business objectives
• Educate clients on payment security, fraud mitigation, and regulatory compliance
• Manage the full sales lifecycle from consultation through application, onboarding, and activation
• Collaborate with internal partners to provide a seamless end-to-end client experience
• Support inbound inquiries from customers and prospects within the Merchant Services contact center
• Assist with account setup and onboarding across multiple platforms and industries
• Navigate multiple systems to address questions related to funding, billing, interchange, and payment operations
• Achieve sales goals, service standards, and key performance metrics

Requirements

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, or education
• Experience in consultative sales, financial services, or solution-based selling environments
• Merchant Services, payments, or fintech industry experience
• Proven success managing outbound sales efforts and pipeline development
• Bilingual Spanish proficiency
• Experience handling inbound customer service inquiries alongside sales responsibilities
• Understanding of financial documentation, regulatory disclosures, and compliance requirements
• Excellent verbal and written communication skills
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals
• Willingness to work on-site at stated location
• Position is not eligible for visa sponsorship

Core Competencies

Demonstrates expertise in consultative sales and client engagement within the Merchant Services and fintech sectors, with a strong focus on payment solutions and regulatory compliance. Proven ability to manage the sales lifecycle and achieve performance metrics while providing exceptional customer service.

Highest-signal resume keywords

• Merchant Services Experience
• Consultative Sales
• Bilingual Spanish Proficiency
• CRM Tool Proficiency
• Regulatory Compliance Understanding

Hard Skills

• Payment Solutions
• POS Systems
• ECommerce Gateways
• Mobile Payment Tools
• Sales Pipeline Development
• Financial Documentation
• Fraud Mitigation
• Sales Target Achievement
• KPI Management
• Account Onboarding

Soft Skills

• Excellent Communication Skills
• Customer Service Orientation
• Collaboration

Industry Keywords

• Fintech
• Payment Operations
• Contact Center Sales
• Inbound Sales
• Outbound Sales

Tools & Technologies

• CRM Tools
• Microsoft Office Applications