Telcom Analyst /Engagement Agent

Tata Consultancy Services; Plano (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Tata Consultancy Services is seeking an operations-support professional for field survey coordination in Plano, TX. You will schedule and facilitate site surveys, collect data, and assist onsite technicians to ensure accurate records and timely milestones.

Key responsibilities include acting as the main point of contact during surveys, guiding technicians on requirements and documentation, maintaining status updates, and ensuring compliance with standards and service-level objectives.

Qualifications

• Experience coordinating site surveys and data collection.
• Ability to maintain accurate records of survey status and findings.
• Strong communication with onsite technicians and stakeholders.

Responsibilities

• Schedule, coordinate, and facilitate site surveys across assigned locations.
• Act as the primary point of contact for onsite technicians during survey activities.
• Assist technicians in understanding survey requirements, documentation standards, and data collection procedures.
• Maintain accurate records of survey status, findings and completion metrics.
• Ensure compliance with organizational standards and SLO benchmarks.

Skills

Data entry

Survey coordination

Onsite support

Job description

Job Description

Must Have Technical/Functional Skills

Customers reach out, Data entry, Coordinate site surveys, support onsite technicians, milestone management

Roles & Responsibilities

• Schedule, coordinate, and facilitate site surveys across assigned locations.


• Act as the primary point of contact for onsite technicians during survey activities.


• Assist technicians in understanding survey requirements, documentation standards, and data collection procedures


• Maintain accurate records of survey status, findings and completion metrics.


• Ensure compliance with organizational standards and SLO benchmarks

Salary Range: $70,000-$75,000 a year