Telco & SATCOM Partner Support TPM

Amazon; Bellevue (WA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon LEO is seeking a program management leader to define and own the end-to-end partner support strategy for the Enterprise Partner and Telco business. You will establish scalable case management workflows, SLAs, and quality standards while collaborating with engineering on tooling and integration.

You will partner with Engineering, Sales, Marketing, Operations, and Business Development to align processes with business objectives across B2B2X models, define KPIs, and drive governance through

Qualifications

• 5+ years of technical product or program management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering.
• Bachelor's degree in engineering, computer science or equivalent.
• Experience defining KPI's/SLA's used to drive large scale businesses and reporting to senior leadership.

Responsibilities

• Define and own the end-to-end partner support strategy for Amazon Leo's Enterprise Partner (B2B2X) and Telco business; establishing scalable case management workflows, escalation protocols, SLA definitions, and quality assurance standards tailored to telecom ISP and SATCOM partners.
• Drive technical architecture requirements for support infrastructure including ticketing design, influence customer facing tooling with engineering.
• Lead end to end design reviews to ensure systems scale with partner growth and integrate with network monitoring and service delivery.
• Partner with Engineering as a technical support counterpart in decisions defining integration requirements, influencing API contract design, and driving support tooling.

Skills

Technical product management

Cross-functional leadership

Program management

KPI/SLA definition

Education

Bachelor's degree in engineering/CS or equivalent

Tools

Ticketing systems

API integration

Data analytics tools

Job description

Amazon LEO is seeking a program management leader to define and own the end-to-end partner support strategy for the Enterprise Partner and Telco business. You will establish scalable case management workflows, SLAs, and quality standards while collaborating with engineering on tooling and integration.

You will partner with Engineering, Sales, Marketing, Operations, and Business Development to align processes with business objectives across B2B2X models, define KPIs, and drive governance through