TekCare Lead: Client Success & Tech Support Leader

Nextek,-LLC; Shoreview (MN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Volunteer time off

Hybrid schedule

Professional development

Job summary

Nextek seeks a TekCare Lead to guide client support initiatives, elevate the overall client experience, and strengthen relationships. You’ll coordinate with clients, internal teams, and leadership to resolve issues, promote technology adoption, and ensure value delivery across Nextek solutions.

The role emphasizes leading onboarding, mentoring team members, and driving training initiatives while staying current on product features and industry developments.

Qualifications

• 3+ years in technology support, customer service, call center, client services, or related field.

Responsibilities

• Serve as a senior point of contact for client questions and issues.
• Proactively contact clients to increase technology adoption and value.
• Lead onboarding and provide platform training to clients.
• Handle escalated client issues and determine resolution paths.
• Collaborate with development, product, and internal support teams.

Skills

Technology support

Customer service

Leadership

Communication skills

Analytical thinking

Troubleshooting

Documentation

Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Nextek seeks a TekCare Lead to guide client support initiatives, elevate the overall client experience, and strengthen relationships. You’ll coordinate with clients, internal teams, and leadership to resolve issues, promote technology adoption, and ensure value delivery across Nextek solutions.

The role emphasizes leading onboarding, mentoring team members, and driving training initiatives while staying current on product features and industry developments.