TechZone Assistant (Main Library)

Akron-Summit-County-Public-Library; Akron (OH); On-site; USD 20,000 - 29,000; Full time

Job summary

The Akron-Summit County Public Library is hiring a full-time TechZone Assistant at the Main Library in Akron, OH. The role supports visitors with technology needs, operates recording studios, laser engraver, and other tools, and helps with programs and projects to enrich learning and leisure.

You will greet customers, provide in-person and remote tech support, assist with equipment upkeep, and contribute to social media content and outreach while maintaining library policies and service

Qualifications

• High school diploma or equivalent.
• Ability to help customers use personal and library technology.
• Ability to provide in-person and remote technical support.
• Ability to become a passport agent and notary (if required).

Responsibilities

• Greets customers in a friendly and accessible manner.
• Advises and assists customers in using all technology and equipment, offering instruction.
• Resolves technical questions by providing information tailored to the user.
• Performs circulation, delivery, and service desk duties.
• Assists with cleaning, servicing, and maintenance of TechZone equipment.
• Interprets library policies to the public in a customer-responsive manner.
• Trains new hires and staff on TechZone routines.
• Performs clerical duties as needed.
• Assists with programs and projects including merchandising library materials.
• Maintains supply stock and places orders.
• Addresses problem situations and maintains order as needed.
• Performs opening and closing routines.

Skills

Customer service

Technical support

Communication skills

Public interacting

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Paraprofessionals Main Library, Akron, OH, US

Salary Range: $17.91 To $17.91 Hourly

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

DUTIES & RESPONSIBILITIES:

The ASCPL is hiring a full-time TechZone Assistant to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. The TechZone@Main is open to artists, entrepreneurs, small business owners, hobbyists, and creative types of all kinds. It has a variety of tools available for free or little cost, such as recording studios, laser engraver, vinyl printer, green screen room, design computers, button/magnet maker, media transfer station, and more.

The TechZone Assistant works 37.5 hours per week (including evenings, Saturday, and Sundays), working heavily with the public to support their technology needs. The TechZone Assistant:

• Greets customers in a friendly and accessible manner.
• Advises and assists customers in using all technology and equipment, offering instruction.
• Understands, analyzes, and assists with resolving various technical questions by supplying information well-suited to the user.
• Performs standard Library routines, including circulation, delivery, and service desks.
• Assists with cleaning, servicing, troubleshooting, and maintaining equipment available in TechZone.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Assists with training new hires and other employees on TechZone routines.
• Performs clerical duties.
• Assists with programs and projects, including the merchandising of Library materials.
• Maintains supply stock and orders supplies.
• Addresses problem situations and maintains order as needed.
• Performs opening and closing routines.
• Provides creative content for social media, marketing, or other Library platforms.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required:High school diploma or equivalent. Skill in customer service. Ability to help customers use personal and library technology and equipment. Ability to provide in-person and remote technical support. Ability to become a passport agent and a public notary. Knowledge of the principles of intellectual freedom as they apply to public libraries. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light to moderate objects (more than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.

Preferred:Some college coursework or Associate’s degree. 2 or more years of relevant experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER