TechZone Assistant (Main Library)

Akron-Summit County Public Library; Akron (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

Akron-Summit County Public Library is hiring a full-time TechZone Assistant to support our Mission to provide resources for learning and leisure and to assist patrons with technology needs. The TechZone@Main serves artists, entrepreneurs, and hobbyists with tools like recording studios and design computers.

The TechZone Assistant works 37.5 hours weekly, including evenings, Saturdays, and Sundays, providing in-person and remote tech support and helping maintain equipment and assist training new

Qualifications

• High school diploma or equivalent.
• Ability to help customers use personal and library technology and equipment.
• Ability to pass criminal background checks.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Advises and assists customers in using technology and equipment, offering instruction.
• Assists with handling various technical questions and user support.
• Performs standard library routines including circulation, delivery, and service desk tasks.
• Maintains and cleans equipment in TechZone and supports programs.

Skills

Customer service

Education

High school diploma

Some college coursework

Associate’s degree

Job description

About The Library

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

Benefits Package

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

Duties & Responsibilities

The ASCPL is hiring a full-time TechZone Assistant to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. The TechZone@Main is open to artists, entrepreneurs, small business owners, hobbyists, and creative types of all kinds. It has a variety of tools available for free or little cost, such as recording studios, laser engraver, vinyl printer, green screen room, design computers, button/magnet maker, media transfer station, and more.

The TechZone Assistant Works 37.5 Hours Per Week (including Evenings, Saturday, And Sundays), Working Heavily With The Public To Support Their Technology Needs. The TechZone Assistant

• Greets customers in a friendly and accessible manner.
• Advises and assists customers in using all technology and equipment, offering instruction.
• Understands, analyzes, and assists with resolving various technical questions by supplying information well-suited to the user.
• Serves as a passport agent within Department of State requirements.
• Serves as a notary public within the requirements of the Ohio Revised Code and Ohio Administrative Code.
• Performs standard Library routines, including circulation, delivery, and service desks.
• Assists with cleaning, servicing, troubleshooting, and maintaining equipment available in TechZone.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Assists with training new hires and other employees on TechZone routines.
• Performs clerical duties.
• Assists with programs and projects, including the merchandising of Library materials.
• Maintains supply stock and orders supplies.
• Addresses problem situations and maintains order as needed.
• Performs opening and closing routines.
• Provides creative content for social media, marketing, or other Library platforms.
• Performs other duties as assigned.

Required Knowledge, Skills, And Abilities

Required: High school diploma or equivalent. Skill in customer service. Ability to help customers use personal and library technology and equipment. Ability to provide in-person and remote technical support. Ability to become a passport agent and a public notary. Knowledge of the principles of intellectual freedom as they apply to public libraries. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light to moderate objects (more than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.

Preferred

Some college coursework or Associate’s degree. 2 or more years of relevant experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER