TechOps Lead: IBM MQ & Resilience Expert

JPMorganChase; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorganChase in Plano, TX seeks a Technology Support Lead for Infrastructure Platform to drive operational stability and performance of production services. You will lead incident responses, coordinate with distributed teams, and guide MQ connectivity and security practices.

This role emphasizes senior troubleshooting, ITIL‑driven processes, and automation to reduce toil while delivering reliable platform services across on‑prem and cloud environments.

Qualifications

• 5+ years of experience troubleshooting and maintaining IT services.
• Hands-on IBM MQ administration in enterprise production environments.
• Experience with ITIL processes and cross‑team coordination.

Responsibilities

• Lead and coordinate day‑to‑day operations to ensure service stability.
• Manage and drive infrastructure projects across platforms.
• Architect and implement changes to resolve issues and modernize processes.
• Develop runbooks, automation, and post‑incident reviews.
• Provide guidance to application teams on MQ connections, security, and best practices.

Skills

Leadership

IBM MQ administration

Observability/Monitoring

ITIL processes

Unix/Windows admin

Problem solving

Cloud experience

Communication

Tools

IBM MQ

Job description

JPMorganChase in Plano, TX seeks a Technology Support Lead for Infrastructure Platform to drive operational stability and performance of production services. You will lead incident responses, coordinate with distributed teams, and guide MQ connectivity and security practices.

This role emphasizes senior troubleshooting, ITIL‑driven processes, and automation to reduce toil while delivering reliable platform services across on‑prem and cloud environments.