MQ Engineering Lead for Tech Ops & Resilience

Aumni; Houston (TX); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Job summary

JPMorgan Chase & Co. seeks a Technology Support Lead in Infrastructure Platform to lead the stability, availability, and performance of production services.

You will guide incident response, automate resilience, and coordinate across distributed teams to optimize MQ connectivity and telemetry. The role requires deep MQ expertise, ITIL familiarity, strong communication, and hands-on Linux/Windows administration in a global, follow-the-sun environment.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• AI-driven solutions to manage a large IBM MQ estate including log/metric correlation and anomaly detection.
• Experience with large-scale on-premises and public cloud infrastructure.
• Proficient in observability and monitoring tools and techniques.
• Experience with ITIL processes in enterprise environments.
• Hands-on IBM MQ administration and incident response in secure production environments.
• Strong problem determination and structured troubleshooting under pressure.
• Unix/Windows system administration including networking fundamentals for MQ connectivity.
• Strong written and verbal communication for cross-team coordination.

Responsibilities

• Apply technical expertise to projects of moderate scope.
• Drive a workstream of infrastructure engineering technologies.
• Collaborate across platforms to implement changes and modernize processes.
• Develop troubleshooting and design solutions for moderate complexity issues.
• Define service health indicators, thresholds, and alerts to improve MTTR.
• Support IBM MQ environments from development to production for availability and compliance.
• Contribute to disaster recovery planning, resilience testing, and post-incident learning.

Skills

MQ administration

Incident response

Cloud & on-prem infra

Observability & monitoring

ITIL processes

Unix/Windows admin

Communication

Tools

IBM MQ

Python

Java

Automation scripting

Job description

JPMorgan Chase & Co. seeks a Technology Support Lead in Infrastructure Platform to lead the stability, availability, and performance of production services.

You will guide incident response, automate resilience, and coordinate across distributed teams to optimize MQ connectivity and telemetry. The role requires deep MQ expertise, ITIL familiarity, strong communication, and hands-on Linux/Windows administration in a global, follow-the-sun environment.