Tech Support Lead: IBM MQ Reliability & Automation

JPMorgan Chase & Co.; Plano (TX); On-site; USD 142,500 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead specializing in IBM MQ to lead infrastructure operations across multiple production environments. You will guide incident response, drive MQ-related improvements, and collaborate with global teams to ensure reliability and performance.

The role emphasizes strong troubleshooting, automation, and ITIL-aligned processes to maintain service quality and resilience in a large financial services environment.

Qualifications

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience delivering AI-driven solutions to manage a large IBM MQ estate—building or operationalizing log/metric correlation, anomaly detection, and forecasting to identify and resolve issues, accelerate incident triage, root cause analysis
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.

Responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope.
• Drives a workstream or project consisting of one or more infrastructure engineering technologies.
• Architects changes with other platforms to modernize processes and resolve issues.
• Executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity.
• Defines service health indicators, thresholds, and actionable alerting to improve time-to-detect/time-to-recover.
• Operate and support IBM MQ environments across development, testing, and production, ensuring availability and compliance.
• Maintain runbooks, standards, and controls across a geographically distributed operations model.
• Reduce toil through automation, including scripted remediation and self-service workflows.
• Post-incident learning: blameless reviews and tracked corrective actions with measurable outcomes.
• Provide technical guidance to application teams integrating with MQ, including connection patterns and security constraints.

Skills

IBM MQ

Troubleshooting

Incident management

Automation scripting

Unix/Linux

Cloud experience

Tools

IBM MQ administration

Monitoring tools

Automation tooling

Cloud platforms

Job description

JPMorgan Chase & Co. is seeking a Technology Support Lead specializing in IBM MQ to lead infrastructure operations across multiple production environments. You will guide incident response, drive MQ-related improvements, and collaborate with global teams to ensure reliability and performance.

The role emphasizes strong troubleshooting, automation, and ITIL-aligned processes to maintain service quality and resilience in a large financial services environment.