TechOps Continuous Improvement Coordinator

Delta Air Lines; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health benefits

Wellbeing programs

Flight privileges

Career development

Deltaperks discounts

Job summary

Delta Air Lines in Atlanta seeks a Continuous Improvement Coordinator to support deployment and sustainment of the Flight Path Lean operating system through program coordination, governance, reporting, and training administration.

You will partner with CI Managers, Coaches, Trainers and stakeholders to plan, schedule, and execute Flight Path activities, drive transformation metrics, and maintain accurate records across TechOps.

Qualifications

• Bachelor's degree in Business, Operations Management, PM, Communications, HR or related field preferred.
• Minimum 3 years of experience in project coordination, business operations, program management, training administration or reporting.
• Experience coordinating projects, training programs or organizational improvement efforts.
• Experience creating reports, dashboards and executive communications.
• Strong organizational and project coordination skills with ability to manage multiple priorities.

Responsibilities

• Coordinate Flight Path training activities, calendars, scheduling, logistics, materials and participant communications.
• Manage continuous improvement reporting, metrics, dashboards and scorecards.
• Support capability management including skills assessments, qualification tracking and certification records.
• Coordinate Kaizen events, training sessions, surveys and communications.
• Prepare reports, meeting materials, and status updates for Flight Path governance.
• Administer surveys, collect feedback and develop summary reports.

Skills

Organizational skills

Communication

Multi-tasking

Analytical thinking

Problem solving

Independent work

Education

Bachelor's degree in Business/Operations/PM/Related field

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Continuous Improvement Coordinator supports deployment and sustainment of the TechOps Lean operating system ("Flight Path") through program coordination, governance, communications, reporting, capability tracking, and logistical support. This role is responsible for coordinating training activities, managing continuous improvement administration processes, monitoring transformation metrics, supporting organizational capability development, and enabling execution of TechOps Lean Transformation initiatives.

The Continuous Improvement Coordinator serves as the primary program support resource for the TechOps Continuous Improvement organization. This position works closely with Continuous Improvement Managers, Coaches, Trainers, and operational stakeholders to ensure effective planning, communication, reporting, scheduling, and execution of Flight Path activities across TechOps.

Roles And Responsibilities

• Coordinate Flight Path training activities, calendars, scheduling, logistics, materials, facilities, and participant communications to support capability development across TechOps.
• Manage Continuous Improvement reporting, metrics, dashboards, scorecards, and status updates to provide visibility into transformation progress and organizational performance.
• Support capability management processes including skills assessments, qualification tracking, proficiency management, certification records, and development documentation.
• Coordinate Kaizen events, training sessions, surveys, communications, and materials management activities to ensure successful execution of Continuous Improvement programs.
• Support Flight Path governance processes through preparation of reports, meeting materials, communications, presentations, documentation, and status updates.
• Administer surveys, collect stakeholder feedback, consolidate findings, and develop summary reports to support continuous improvement and capability development efforts.
• Maintain program records, schedules, training databases, qualification documentation, and transformation tracking systems to ensure accuracy and accessibility of information.
• Coordinate communication activities including newsletters, success stories, testimonials, announcements, and awareness campaigns that support Flight Path adoption and engagement.
• Work with Continuous Improvement leaders to identify risks, issues, scheduling conflicts, and administrative needs that could impact transformation activities.
• Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization.

What You Need To Succeed (Minimum Qualifications)

• Bachelor's degree in Business, Operations Management, Project Management, Communications, Human Resources, or related field preferred.
• Minimum 3 years of experience in project coordination, business operations, program management, training administration, reporting, or related business functions.
• Experience coordinating projects, training programs, operational initiatives, or organizational improvement efforts preferred.
• Experience creating reports, presentations, dashboards, and executive communications.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Strong communication and interpersonal skills with the ability to work effectively across all organizational levels.
• Strong analytical and problem-solving skills with attention to detail and data accuracy.
• Experience coordinating meetings, events, training programs, logistics, and administrative activities.
• Experience administering surveys, collecting stakeholder feedback, and developing summary reports preferred.
• Ability to gather, organize, analyze, and present information from multiple sources.
• Strong working knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and collaboration platforms.
• Ability to manage confidential information and maintain accurate records.
• Demonstrated ability to work independently while supporting multiple stakeholders and teams.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience supporting Continuous Improvement, Operational Excellence, Lean, or transformation initiatives.
• Experience coordinating enterprise training programs, capability development activities, or learning management processes.
• Experience developing executive dashboards, KPI reports, scorecards, and performance tracking systems.
• Experience supporting governance processes, project portfolios, PMO activities, or transformation offices.
• Understanding of Lean, Continuous Improvement, Operational Excellence, or Change Management principles.
• Experience working within aviation, maintenance, manufacturing, supply chain, or other operational environments.
• Experience managing communications, surveys, stakeholder engagement activities, and organizational change support initiatives.
• Demonstrated ability to improve administrative processes, reporting methods, and program effectiveness.
• Experience supporting leadership teams operating in fast-paced, highly matrixed organizations.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

• Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
• Paid time off including vacation, holidays, and paid personal time.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling.
• Domestic and International (standby) Flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances.