TechOps Administrator I (Full Scope Polygraph Clearance)

Zachary Piper Solutions; Redmond (WA); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I in Redmond, WA. The role supports a Secure Operations Center with 24/7 operational support for Azure core and Office 365 platforms.

Key responsibilities include monitoring deployment flow, troubleshooting issues, and assisting with outage recovery efforts. The candidate must have an active Ts/SCI clearance with Full Scope Polygraph, a Bachelor’s Degree in a related field, and strong problem-solving skills. Comprehensive benefits are offered, including medical and retirement plans.

Qualifications

• Active Ts/SCI clearance with Full Scope Polygraph required.
• Ability to work in a fast-paced environment with shifting priorities.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor and report on deployment flow to ensure operational functionality.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Support outage restoration efforts in accordance with SLAs.

Skills

Customer service mindset

Strong communication skills

Troubleshooting and debugging

Problem-solving skills

Education

Bachelor’s Degree in a related field

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Redmond, WA and requires a Ts/SCI clearance with Full Scope Polygraph!

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross‑functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Qualifications

• Active Ts/SCI clearance with Full Scope Polygraph required
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands‑on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast‑paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem‑solving skills
• Ability to work under pressure in time‑sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Compensation

• Salary: Up to $130,000 based on experience
• Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, Sick Leave, and Paid Holidays

This job opens for applications on March 18, 2026.