Cloud Support Administrator (Full Scope Polygraph Clearance)

Zachary Piper Solutions; Reston (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid Time Off

Federal Holidays

Job summary

Zachary Piper Solutions is looking for a Cloud Support Administrator to join their Secure Operations Center (SOC) team in Reston, VA. This role involves providing 24/7 operational support for Azure and Office365 platforms, ensuring a high-performing infrastructure. Required qualifications include an active TS/SCI with FSP clearance and experience in system administration, specifically in Windows and Linux environments.

The position offers a salary range of $70,000 - $100,000 and full benefits including medical, dental, vision, and 401k.

Qualifications

• Active TS/SCI with FSP clearance.
• 2 years operations experience providing application infrastructure support.
• 1 year performing system administration support (Windows/Linux).
• Comfortable with shift work in a 24/7 support environment.

Responsibilities

• Monitor deployment flows and elevate operational issues to deployment teams.
• Run documented deployment scripts and procedures with precision.
• Coordinate and support outage restoration actions within published SLAs.
• Document investigative and restorative actions for audit and root cause analysis.
• Collaborate with feature teams to identify and drive fixes and recovery levers.

Skills

Azure experience

Powershell

Customer service

Communication skills

Adaptability

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms. This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams in a classified environment. This position will be onsite in Reston, VA and requires a TS/SCI with FSP clearance.

Responsibilities of the Cloud Support Administrator include:

• Monitor deployment flows and elevate operational issues to deployment teams
• Run documented deployment scripts and procedures with precision
• Coordinate and support outage restoration actions within published SLAs
• Document investigative and restorative actions for audit and root cause analysis
• Collaborate with feature teams to identify and drive fixes and recovery levers
• Troubleshoot and debug service outages and customer-impacting issues
• Update SOPs and technical training documentation as needed
• Support secure work area operations, including hardware deployments and equipment troubleshooting
• Provide physical escort for maintenance, cleaning, and other services
• Assist with user account provisioning, certificate issuance, and troubleshooting

Required Qualifications for the Cloud Support Administrator:

• Active TS/SCI with FSP clearance
• 2 years operations experience providing application infrastructure support
• 1 year performing system administration support (Windows/Linux)
• Experience working with Powershell
• Azure experience
• Comfortable with shift work in a 24/7 support environment
• Excellent customer service and communication skills
• Strong written and verbal English communication skills
• Adaptability to fast-paced environments with shifting priorities

Compensation for the Cloud Support Administrator includes:

• Salary Range: $70,000 - $100,000 depending on experience
• Full Benefits: Medical, Dental, Vision, 401k, Paid Time Off, and Federal Holidays

This job opens for applications on 9/2/2025. Applications will be accepted for at least 30 days from the posting date.