TechOps Administrator (Full Scope Polygraph)

Zachary Piper Solutions; Redmond (WA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Cigna Medical

Dental

Vision

401k

PTO/Holiday

Sick leave

Job summary

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator in Redmond, WA. The role involves executing deployment scripts, supporting outage restoration, and documenting processes for auditing.

The ideal candidate will have an active TS/SCI clearance, a Bachelor's degree in a related field, and experience in customer service and IT troubleshooting. Compensation is $100,000 - $130,000+ based on experience with full benefits offered.

Qualifications

• Must hold an active TS/SCI with Full Scope Polygraph (MPO).
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Experience administering servers and applications in cloud environments.

Responsibilities

• Execute documented deployment scripts and procedures.
• Support outage restoration actions, adhering to published SLAs.
• Document investigative and restorative actions in the designated system for audits.
• Apply troubleshooting expertise to mitigate service outages.

Skills

Customer service skills

IT troubleshooting and end user support

Programming/Scripting: Java, Python, Bash, Powershell

Experience with Microsoft O365 and Windows Active Directory

Experience utilizing Remedy or ServiceNow

Education

Bachelor’s Degree in a related field or equivalent IT training

Job description

TechOps/Cloud Support Administrator – Redmond, WA

Clearance: TS/SCI Full Scope Polygraph (MPO)

Location: Redmond, WA

Schedule: Day shift, swing shift, evening shift available (Redmond, WA) – 24x7 operational environment

Responsibilities of the TechOps Administrator:

• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.

Qualifications of the TechOps Administrator:

• Must hold an active TS/SCI with Full Scope Polygraph (MPO)
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions.
• Experience administering servers and applications in cloud environment.
• Programming/Scripting experience: Java, Python, Bash, Powershell.
• Experience utilizing Remedy or ServiceNow ticketing systems.
• Openness to shift work, as 24/7 support is essential.

Compensation of the TechOps Administrator:

• Compensation: $100,000 - $130,000+ based on total years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by law
• Opportunity to get your foot in the door with cyber security
• Long-term stable program