TechOps Administrator (Full Scope Polygraph) - 176623

Piper Companies; Atlanta (GA); On-site; USD 117,000 - 143,000; Full time

Job summary

Zachary Piper Solutions seeks a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. This onsite role in Atlanta, GA requires a TS/SCI Full Scope Polygraph and will play a key role in maintaining system availability and supporting deployments.

Responsibilities include monitoring deployment flows, assisting outage recovery, updating SOPs, and coordinating with cross-functional teams.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor's degree or equivalent IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Willingness to support 24/7 shift work.
• Experience with outage response and incident management preferred.

Responsibilities

• Monitor deployment flow and escalate issues as needed.
• Coordinate with cross-functional teams during outages.
• Execute deployment scripts and operational procedures.
• Document investigative and recovery actions for audits.
• Update SOPs and technical documentation.
• Support secure work area operations and hardware deployments.

Education

Bachelor's Degree in a related field or equivalent combination of IT training and hands-on experience

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Atlanta, GA and require a TS/SCI Full Scope Polygraph!

Responsibilities of the TechOps Administrator I:

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Qualifications of the TechOps Administrator I:

• Active TS/SCI clearance with Full Scope Polygraph required
• Bachelor's Degree in a related field or equivalent combination of IT training and hands-on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast-paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem-solving skills
• Ability to work under pressure in time-sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Compensation for the TechOps Administrator I:

• Salary: Up to $130,000 based on experience
• Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, and Paid Holidays

This job opens for applications on March 18, 2026.

#LI-MM1 #LI-ONSITE

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