TECHNOLOGY TRAINING PROGRAM TEAM LEADER

General Dynamics Information Technology; Bethesda (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

AI career guidance

Mobility support

401K match

Paid time off

Military-friendly culture

Job summary

General Dynamics Information Technology is seeking a Technology Training Program Team Leader to support NIH, delivering high-quality training across virtual, classroom, and hands-on formats. The role emphasizes design, customization, and continuous improvement of tech training for a diverse scientific audience in a fast-paced environment.

The position requires a bachelor’s in education or related field and 5+ years of training experience. Onsite in Bethesda, MD with potential hybrid scheduling.

Qualifications

• Bachelor’s degree in education or related field.
• 5+ years of training or teaching experience.
• Exceptional communication and presentation skills.
• Experience designing training for broad and complex technical topics.
• Ability to deliver instruction through multiple modalities.
• Strong organizational and analytical skills.
• Experience with enterprise technologies such as Microsoft 365 and Windows 11.

Responsibilities

• Lead the design, customization, and delivery of technology training for NIH researchers, clinicians, administrators, and IT professionals.
• Create and maintain course schedule, ensuring a minimum of 10 courses are facilitated each month.
• Evaluate course effectiveness and student satisfaction regularly, using feedback for continuous improvement.
• Partner with other trainers to share best practices and enhance program quality.
• Engage with federal stakeholders to keep training material current and aligned with NIH needs.
• Teach virtual, classroom, hybrid, and hands-on courses, plus provide one-on-one consultation support.
• Support training operations by answering questions and providing technical assistance.
• Create SCORM- and Section 508-compliant online content for the NIH LMS.
• Review and update training materials as NIH technologies and software update.
• Onboard Deskside new hires with NIH systems (ServiceNow, Remote Access, Active Directory, etc.).
• Contribute to GDIT’s culture of continuous improvement and collaboration.

Skills

Teaching experience

Communication skills

Training design

Multimodal instruction

Organizational skills

Microsoft 365 & Windows 11

Education

Bachelor’s degree in education or related field

Tools

ServiceNow

Remote Access tools

Active Directory

MS Teams

Zoom

LMS platforms

Job description

TECHNOLOGY TRAINING PROGRAM TEAM LEADER

Own your career. Make an impact that matters.

At GDIT, we don’t just support our customers – we advance their missions. Joining our team means becoming part of a community that values innovation, continuous learning, and real‑world impact. As a Technology Training Program Team Leader supporting NIH, you will empower a world‑renowned scientific community through high‑quality, modern, and engaging technology training.

What You’ll Do

• Lead the design, customization, and delivery of technology training for NIH researchers, clinicians, administrators, and IT professionals.
• Create and maintain course schedule, ensuring a minimum of 10 courses are facilitated each month.
• Evaluate course effectiveness and student satisfaction regularly, using feedback to identify opportunities for continuous improvement in training content, delivery, and learner engagement.
• Partner with other trainers to share best practices, coordinate training efforts, and offer timely, constructive feedback to enhance overall program quality.
• Engage with federal stakeholders to maintain up‑to‑date technical knowledge, ensuring training materials and processes reflect the current operational environment.
• Teach virtual, classroom, hybrid, and hands‑on courses, plus provide one‑on‑one consultation support.
• Support training operations by answering questions, providing technical assistance, and ensuring classroom coverage.
• Create innovative training solutions that elevate learner experience and improve program efficiency.
• Maintain up‑to‑date technical knowledge to meet evolving NIH training needs.
• Tailor instruction for diverse audiences in a fast‑paced scientific and technical environment.
• Develop SCORM‑ and Section 508‑compliant online content for the HHS Learning Management System.
• Review and update training materials regularly to align with NIH technologies and software updates.
• Support onboarding for Deskside new hires by teaching NIH‑specific systems (ServiceNow, Remote Access tools, Active Directory, etc.).
• Help ensure service continuity through cross‑training and documentation.
• Contribute to GDIT’s culture of continuous improvement, collaboration, and mission‑focused excellence.

What You’ll Need to Succeed

Required Skills & Abilities

• Bachelor’s degree in education or related field
• 5+ years of training or teaching experience
• Exceptional communication and presentation skills
• Experience designing training for broad and complex technical topics
• Ability to deliver instruction through multiple modalities
• Strong organizational and analytical skills
• Experience with enterprise technologies such as Microsoft 365 and Windows 11

Preferred

• Experience training via MS Teams, Zoom, and other virtual platforms.
• Experience with LMS platforms.
• Strong PowerPoint and content‑creation skills.
• Experience developing Section 508‑compliant training.

Security Clearance Level

• Ability to obtain and maintain an NIH Public Trust clearance

Location

• Bethesda, MD (Onsite with potential hybrid schedule; not a remote position)

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award‑winning culture of innovation and a military‑friendly workplace