Technology & Systems Lead: ERP/CRM, AI & Digital Ops

Rierden Chemical & Trading Company; Libertyville (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Rierden Chemical & Trading Company is seeking an IT & Business Systems Manager to serve as the internal coordinator for ERP, CRM, and core business apps in Libertyville, IL. You will oversee system administration, user access, troubleshooting, integrations, and upgrades to drive accuracy and efficiency.

The role also leads AI adoption across sales, service, operations, and finance, collaborates with leadership, and coordinates digital marketing tech and cybersecurity practices to safeguard

Responsibilities

• Serve as the internal coordinator and primary point of contact for ERP, CRM, and other core business applications.
• Support system administration, user access, configuration, troubleshooting, and ongoing improvements.
• Work with software providers and external developers to implement enhancements, integrations, and system upgrades.
• Identify opportunities to improve workflows, reporting, data accuracy, and overall system utilization.
• Support employee training and adoption of ERP, CRM, and related applications.
• Coordinate technology projects, including system migrations, implementations, and upgrades.
• Champion the practical adoption of AI tools and automation throughout RCT.
• Work with company leadership and functional teams to identify, prioritize, and execute AI initiatives that improve efficiency and productivity.
• Explore AI applications across sales, customer service, operations, supply chain, finance, regulatory compliance, and employee training.
• Evaluate third-party AI platforms and implementation partners.
• Develop and implement practical AI workflows, automations, and business solutions.
• Establish employee training and guidelines for responsible, secure, and effective AI usage.
• Track adoption, effectiveness, and measurable business benefits of AI initiatives.
• Coordinate the ongoing management, maintenance, and improvement of RCT’s company website.
• Support search engine optimization (SEO) to improve online visibility and generate qualified business inquiries.
• Work with external website developers and digital partners to implement improvements.
• Explore and execute digital commerce initiatives, including online product inquiries, customer portals, and e-commerce capabilities.
• Monitor website traffic, search performance, and lead generation.
• Ensure website content, product information, and digital resources remain accurate and current.
• Coordinate digital marketing campaigns supporting RCT’s sales, branding, and business development objectives.
• Support email marketing, LinkedIn campaigns, digital advertising, and other online outreach initiatives.
• Work with sales and leadership to develop targeted campaigns for products, markets, and prospective customers.
• Maintain digital marketing platforms, contact lists, and campaign performance reporting.
• Support the integration of marketing activities with CRM systems to improve lead tracking and follow-up.
• Identify opportunities to strengthen RCT’s digital presence and customer engagement.
• Serve as the primary internal point of contact for employee technology needs and support requests.
• Coordinate with RCT’s third-party managed IT service provider to resolve technical issues promptly.
• Support troubleshooting of computers, software, Microsoft 365 applications, printers, mobile devices, and other workplace technologies.
• Coordinate hardware and software purchases, installations, replacements, and upgrades.
• Maintain technology asset inventories, software subscriptions, and user licensing.
• Monitor the responsiveness and performance of external IT providers.
• Help ensure reliable, efficient, and user-friendly technology throughout the organization.
• Coordinate technology onboarding and offboarding for employees.
• Ensure new employees receive the necessary computers, software, accounts, access permissions, and equipment.
• Develop standardized onboarding checklists, technology instructions, and employee training resources.
• Provide ongoing employee training on business systems, productivity applications, AI tools, and cybersecurity awareness.
• Help employees become more proficient and confident in using RCT’s technology platforms.
• Maintain internal documentation, user guides, and technology procedures.
• Serve as RCT’s internal champion for cybersecurity awareness, technology policies, and best practices.
• Work closely with the third-party IT provider to coordinate cybersecurity initiatives, system protections, and risk assessments.
• Promote strong password practices, multifactor authentication, secure data handling, and phishing awareness.
• Coordinate cybersecurity training and employee awareness programs.
• Support periodic reviews of system access, data backups, disaster recovery, and business continuity procedures.
• Assist with technology-related compliance requirements, documentation, and internal controls.
• Help identify technology risks and ensure appropriate corrective actions are implemented.

Job description

Rierden Chemical & Trading Company is seeking an IT & Business Systems Manager to serve as the internal coordinator for ERP, CRM, and core business apps in Libertyville, IL. You will oversee system administration, user access, troubleshooting, integrations, and upgrades to drive accuracy and efficiency.

The role also leads AI adoption across sales, service, operations, and finance, collaborates with leadership, and coordinates digital marketing tech and cybersecurity practices to safeguard