Technology Systems Administrator I

North American Mission Board; Alpharetta (GA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Retirement plans

Paid time off & holidays

Medical, dental, vision & life 보험

Job summary

North American Mission Board (NAMB) is seeking a Technology Systems Administrator to maintain and secure our technology infrastructure in a Tier 1-2 role. You will support network and server administration, identity management, and messaging while delivering excellent customer service to ministry teams.

The position blends hands-on IT with strategic support, requiring strong communication and multitasking in a fast-paced, faith-based environment.

Qualifications

• Net+ certification required (A+ recommended).
• Experience with Windows Server, Windows 11, Mac OSX, Active Directory, Azure, Office 365, Intune, and UniFi/networking technologies.
• Strong communication skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor network infrastructure and server health.
• Manage Windows Server patching and maintenance.
• Troubleshoot and remediate server/infrastructure issues; perform monthly system backup and recovery validation.
• Administer UniFi network infrastructure across HQ and Ministry Centers.
• Manage Active Directory accounts, permissions, and passwords.
• Administer endpoints and mobile devices via Microsoft Intune.
• Manage Exchange Online email, anti-spam, and virus protection.
• Use AI tools to automate IT operations and support staff adoption.

Skills

Strong communication

Multitasking

Education

Net+ certification

Tools

Windows Server

Windows 11

Mac OSX

Active Directory

Azure

Office 365

Intune

UniFi/networking

Job description

Join Us on a Purpose-Driven Mission to Make a Difference in the World.

It’s all about the gospel!

At the North American Mission Board (NAMB), we’re more than a nonprofit organization — we’re a family united by faith, equipping individuals and churches to share the hope of the gospel of Jesus Christ. Across North America, millions have yet to hear this good news. Through partnerships with local churches, NAMB plants new churches in unreached neighborhoods throughout the United States, Canada and Puerto Rico bringing light, love, and lasting change. NAMB is funded by the Southern Baptist Convention. Since 2010, Southern Baptists have planted over 10,000 churches transforming communities for eternity.

Our compassion ministry meets physical and spiritual needs through disaster relief and support for vulnerable communities — all in Jesus’ name. We believe every believer and church has a role in God’s story, and we’re here to walk alongside you as you discover your role in making a difference in the world.

At NAMB, you’ll find not just a place to serve, but a place to belong, grow, and be part of a mission that matters for eternity. Working at NAMB is a calling, not just a job.

About the position

As a Technology Systems Administrator, you'll help keep NAMB's technology infrastructure safe, secure, and reliable — supporting the ministry's mission to share Christ, start churches, and send missionaries and volunteers. This Tier 1-2 role blends hands-on network and server administration with excellent customer service, resolving escalated support requests according to established service levels.

Network & Infrastructure Monitoring

• Monitor network infrastructure and server health
• Monitor Microsoft Azure network availability and scheduled maintenance

Server & Systems Administration

• Manage Windows Server patch management and maintenance
• Troubleshoot and remediate server/infrastructure issuesPerform monthly system backup and recovery validation
• Administer UniFi network infrastructure across HQ and Ministry Centers

Identity & Access Management

• Manage Active Directory accounts, permissions, and passwords
• Administer endpoints and mobile devices via Microsoft Intune

Messaging & Security

• Manage Exchange Online email, anti-spam, and virus protection

Resource Optimization

• Use AI tools (Claude Enterprise, Claude Cowork) to automate IT operations and support staff adoption
• Ensure cost-effective, efficient use of technology resources

Qualifications & Skills

• Net+ certification required (A+ recommended); 3–5 years' related experience or equivalent
• Experience with Windows Server, Windows 11, Mac OSX, Active Directory, Azure, Office 365, Intune, and UniFi/networking technologies
• Strong communication skills and ability to manage multiple priorities in a fast-paced environment

Why NAMB?

Join us and become part of a purpose-driven organization committed to growth, community impact, and spiritual fulfillment.

We offer:

• Excellent retirement plans to secure your future!
• Generous paid time off, paid holidays, and flexible hybrid work arrangements!
• Medical, dental, vision, and life insurance coverage for you and your family.
• Disability insurance for peace of mind.
• Opportunities to grow professionally and be part of a dynamic faith-based community.