Technology Systems Administrator 1

North American Mission Board, SBC; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

North American Mission Board, SBC seeks a Technology Systems Administrator (Tier 1-2) to safeguard and enable ministry technology across HQ, Ministry Centers, and field staff. The role blends hands-on network and server administration with customer service to resolve escalated requests.

The position covers monitoring Azure and on-prem infrastructure, Windows Server management, Active Directory, Exchange Online, and UniFi networks, with a focus on cost-effective, reliable IT operations in a

Qualifications

• Net+ certification required; 3–5 years' related IT experience.
• Experience with Windows Server, Azure, Intune, and networking technologies.
• Strong communication and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor network infrastructure and server health.
• Manage Windows Server patch management and maintenance.
• Troubleshoot and remediate server/infrastructure issues.
• Perform monthly system backup and recovery validation.
• Administer UniFi network infrastructure across HQ and Ministry Centers.
• Manage Active Directory accounts, permissions, and passwords.
• Administer endpoints and mobile devices via Intune.
• Manage Exchange Online email, anti-spam, and virus protection.
• Use AI tools to automate IT operations and support staff adoption.

Skills

Strong communication skills

Multitasking

Education

CompTIA Network+ certification

Tools

Windows Server

Windows 11

Mac OSX

Active Directory

Azure

Office 365

Intune

UniFi networking

Job description

Join Us on a Purpose-Driven Mission to Make a Difference in the World. It's all about the gospel! At the North American Mission Board (NAMB), we're more than a nonprofit organization - we're a family united by faith, equipping individuals and churches to share the hope of the gospel of Jesus Christ. Across North America, millions have yet to hear this good news. Through partnerships with local churches, NAMB plants new churches in unreached neighborhoods throughout the United States, Canada and Puerto Rico bringing light, love, and lasting change. NAMB is funded by the Southern Baptist Convention. Since 2010, Southern Baptists have planted over 10,000 churches transforming communities for eternity. Our compassion ministry meets physical and spiritual needs through disaster relief and support for vulnerable communities - all in Jesus name. We believe every believer and church has a role in God's story, and we're here to walk alongside you as you discover your role in making a difference in the world. At NAMB, you'll find not just a place to serve, but a place to belong, grow, and be part of a mission that matters for eternity.

Working at NAMB is a calling, not just a job.

About the position

As a Technology Systems Administrator, you'll help keep NAMB's technology infrastructure safe, secure, and reliable - supporting the ministry's mission to share Christ, start churches, and send missionaries and volunteers. This Tier 1-2 role blends hands-on network and server administration with excellent customer service, resolving escalated support requests according to established service levels.

Network & Infrastructure Monitoring

• Monitor network infrastructure and server health
• Monitor Microsoft Azure network availability and scheduled maintenance

Server & Systems Administration

• Manage Windows Server patch management and maintenance
• Troubleshoot and remediate server/infrastructure issues
• Perform monthly system backup and recovery validation
• Administer UniFi network infrastructure across HQ and Ministry Centers

Identity & Access Management

• Manage Active Directory accounts, permissions, and passwords
• Administer endpoints and mobile devices via Microsoft Intune

Messaging & Security

• Manage Exchange Online email, anti-spam, and virus protection

Resource Optimization

• Use AI tools (Claude Enterprise, Claude Cowork) to automate IT operations and support staff adoption
• Ensure cost-effective, efficient use of technology resources

Qualifications & Skills

• Net+ certification required (A+ recommended); 3-5 years' related experience or equivalent
• Experience with Windows Server, Windows 11, Mac OSX, Active Directory, Azure, Office 365, Intune, and UniFi/networking technologies
• Strong communication skills and ability to manage multiple priorities in a fast-paced environment

Why NAMB? Join us and become part of a purpose-driven organization committed to growth, community impact, and spiritual fulfillment. As a member of the NAMB staff, this is your calling - a chance to actively live out your faith in Jesus Christ every day in every conversation!

We offer:

• Excellent retirement plans to secure your future!
• Generous paid time off, paid holidays, and flexible hybrid work arrangements!
• Medical, dental, vision, and life insurance coverage for you and your family.
• Disability insurance for peace of mind.
• Opportunities to grow professionally and be part of a dynamic faith-based community.

Come Join Us and become a part of something meaningful extending the Love of Christ to the world.

We work to support churches, pastors and missionaries who are reaching North America. We help churches meet needs through the compassion ministry of Send Relief and we help churches plant churches through Send Network. Our goal is to send the hope of the gospel to North America.