Technology Support Technician (Onsite)

Sunbelt Rentals; Fort Mill (SC); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Technology Support Technician to join their dynamic team. This role offers the opportunity to provide direct technical support to end users, ensuring smooth operation of IT systems. You will leverage your skills while developing new ones in a supportive environment. With a focus on customer satisfaction, you will troubleshoot and resolve various technical issues, making a significant impact in a fast-growing company. If you are passionate about technology and helping others, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in IT support roles.
• Strong knowledge of PC hardware and software.

Responsibilities

• Provide Tier II support to helpdesk technicians.
• Resolve technical problems for end users via various channels.

Skills

Technical Support

Communication Skills

Problem Solving

PC Hardware Knowledge

AS/400 Systems Knowledge

Education

Degree in Computer Science

Tools

Microsoft Office

Wynne Rental-man

Job description

Technology Support Technician (Onsite)

Apply locations: Fort Mill SC 29715

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 2025-7128

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer a vast fleet of equipment, including pumps, scaffolding, and general construction tools, paired with friendly and knowledgeable staff. Our employees are our greatest asset, and we pride ourselves on investing in our workforce with competitive benefits and extensive on-the-job training.

As a highly successful national company, we are looking for talented individuals to support our growth. If you seek a rewarding career, we invite you to explore our opportunities!

Job Description Summary

Technology Support Technician

Are you seeking an entrepreneurial, empowering workplace that allows you to:

1. Develop a career track
2. Leverage your current skills while developing new ones
3. Work with an incredible team of people

Sunbelt Rentals, the fastest growing rental business in North America, is seeking an IT Helpdesk Technician. You will provide direct technical support to end users via phone, email, walk-up, and web on all IT systems, including but not limited to Wynne Rental-man, AS/400 system, Email, PC Network systems, Microsoft Office, Printing, Scanning, Faxing, basic hardware, and web systems. You will also serve as Tier II support, assisting Level I helpdesk technicians.

DUTIES & RESPONSIBILITIES

• Support end users on various issues, identifying, researching, and resolving technical problems.
• Respond to support requests via telephone, email, and in person.
• Document, track, and monitor issues to ensure timely resolution.
• Provide Tier II support to helpdesk technicians.
• Use experience and judgment to plan and accomplish goals.
• Perform complex tasks and take initiative to improve service delivery.
• Manage and administer support systems and departmental systems.
• Collaborate with team members for effective communication and training.
• Perform additional duties as assigned by the manager.

QUALIFICATIONS

• At least 2 years of effective experience in a similar role.
• Degree in computer science or related field (preferred, not required).
• Knowledge of AS/400 systems.
• Excellent knowledge of PC hardware and software.
• Strong verbal and written communication skills.

The physical demands include bending, squatting, reaching, lifting 50+ pounds, and working indoors/outdoors as required. Reasonable accommodations will be made to comply with laws. Sunbelt Rentals is an Equal Opportunity Employer.