Technology Support Technician II - Mine Ops IT

Freeport-McMoRan Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Tuition assistance

Job summary

Freeport-McMoRan Inc. is seeking a Technology Support Technician II to join its Phoenix Collaboration Hub. You will provide second-level IT support for mine operations, troubleshoot hardware and software, and help maintain fleet management and safety systems.

The role requires 4+ years of relevant experience (or 6+ years) in industrial tech, with a focus on customer service, problem solving, and teamwork. Weekend/shift availability is expected.

Qualifications

• 4+ years of experience in supporting onboard technologies in mining or similar industrial environments OR 6+ years of experience.
• Bachelor’s or Associate degree in IT-related field preferred.
• Certifications (e.g., CompTIA Network+) are a plus.

Responsibilities

• Provide second-level end-user support and troubleshoot to minimize downtime.
• Assist with hardware installation/maintenance for fleet management and safety systems.
• Create and maintain technical documentation and SOPs.

Skills

Customer service

Problem solving

Teamwork

Communication

Education

Bachelor’s degree in MIS/IT

Associate degree in IT

High School diploma or GED

Tools

Microsoft Office

Cisco networking

Rajant network

Job description

Freeport-McMoRan Inc. is seeking a Technology Support Technician II to join its Phoenix Collaboration Hub. You will provide second-level IT support for mine operations, troubleshoot hardware and software, and help maintain fleet management and safety systems.

The role requires 4+ years of relevant experience (or 6+ years) in industrial tech, with a focus on customer service, problem solving, and teamwork. Weekend/shift availability is expected.