Technology Support Technician II

Freeport McMoRan Inc.

Phoenix (AZ)

On-site

USD 44,000 - 59,000

Full time

12 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical, dental and vision benefits

401(k) plan with employer contribution

Paid time off

Tuition Assistance

Employee Assistance Program

Discounted insurance plans

Internal progression opportunities

Job summary

Freeport-McMoRan invites applications for a Technology Support Technician II to provide second-level end-user support, troubleshoot mine technology issues, and assist in hardware maintenance for fleet management and safety systems. The role emphasizes documentation, SOP updates, and knowledge sharing within a collaborative hub environment at our Phoenix headquarters.

The position requires 4–6 years of relevant experience in mining or similar industrial settings, plus appropriate certifications.

Qualifications

Four (4) years of experience in supporting onboard technologies in mining or similar industrial environments and one relevant technical certification.
Six (6) years of experience in supporting onboard technologies in mining or similar environments.
Customer service orientation with good organizational skills.
Ability to work weekends, holidays, rotating shifts and overtime as needed.
Advanced knowledge of technologies and processes in this role.
Experience mentoring/training team members and owning tasks.
Strong problem-solving and reliability.
Effective communication, teamwork and influence skills.
Self-management, drive for results, flexibility and stress tolerance.
Process improvement and business acumen awareness.

Responsibilities

Provide second-level end-user support by responding to Help Desk requests and promoting proper use of IT policies.
Assist in diagnosing and correcting mine technology problems and escalate complex issues to senior staff.
Support installation and basic maintenance of IT hardware for fleet management, safety systems and network clients.
Perform preventative maintenance and document all activities.
Maintain up-to-date knowledge of supported hardware and software.
Follow procedures for deployments, updates and configurations per standards.
Create and update technical documentation and SOPs.
Share knowledge with teammates and help new staff understand procedures.
Perform other duties as required.

Skills

End-user support

Troubleshooting

IT hardware

Documentation

Team knowledge sharing

Education

High School diploma or GED

Associate’s degree in information technology

Bachelor’s degree in MIS/IT

CompTIA Network+ certification

Rajant/Cisco network certification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Select how often (in days) to receive an alert:

At Freeport-McMoRan, we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority.

Where You Will Work

Our global headquarters is in Phoenix, Arizona. Several hundred employees support our operations in finance, human resources, health and safety, information technology, planning and more. This position requires work to be performed in-person at our Collaboration Hub in Phoenix. The Hub provides an open, flexible workspace for individuals and teams to come together for various business needs. Amenities at the Hub include a working café, phone booths and meeting rooms with technology tools for virtual and in-person collaboration.

Phoenix is the capital of the Grand Canyon State and enjoys mostly bright skies throughout the year. It is great place to live and work if you enjoy the outdoors, sports, concerts, the arts and other big city amenities or technology.

What You Will Do

Under general supervision, provide support to a wide range of technologies used in Corporate Mine Operations, including Command Center and Remote Operations environments. May instruct other technicians in problem diagnosis, troubleshooting techniques, and repair procedures, as well as provide network infrastructure support with a strong emphasis on data communication systems, mining technology, reliability, monitoring and production systems, network clients, 2-way radios, and others.

Provide second-level end-user support by responding to Help Desk requests, assisting users with common issues, and helping promote appropriate use of technology within company and IS policies. In this role
assist in troubleshooting to diagnose and correct mine technology problems and elevate more complex or advanced problems to senior staff or specialized teams to minimize downtime. As the Technology Support Technician II
Support the installation and basic maintenance of IT hardware used for fleet management, safety systems, operational support equipment, network clients, and 2-way radios by following guidelines and direction from senior team members.
Perform preventative maintenance on supported technology, including all associated hardware, while maintaining accurate documentation
Maintain working technical knowledge of supported hardware and software
Follow approved procedures for hardware and software deployment, ensuring installations, updates, and configurations align with company standards and are completed efficiently using available tools
Assist with the creation and upkeep of technical documentation, including updating existing Standard Operating Procedures and recording support activities related to technology maintenance
Provide peer assistance and share knowledge with team members, including helping new staff understand basic procedures and support processes
Perform other duties as required.

What You Bring To Freeport

Four (4) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments AND one technical certification relevant to the role.

Six (6) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments.
Must be customer service-oriented and possess good organizational skills.
Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates.
Advanced knowledge of technologies and processes used in the role
Experience mentoring/training other team members and owning role-related tasks
Proficient in the skills of problem solving and integrity/dependability
Functional skills of communication, teamwork, and influence/persuasion
Functional skills of self-management, driving for results, flexibility, confidence/stress tolerance, and maturation/commitment
Functional skills in client partnership/focus, process improvement/quality, business acumen, and organizational awareness
Functional skills in leadership of people and visionary leadership
Nominal skill in planning/project management
Functional skills of operations, client support, solution implementation, and security
Nominal skills in design/engineering and requirements analysis
Proficiency in Microsoft Office Word, Excel and Outlook
Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.

Preferred Qualifications

Ability to be on an On-Call support rotation for support
May be required to work a non-standard schedule which may include shift work (other than day
shift) in a 24/7/365 operation
High School diploma or GED
Associate’s degree in information technology or related field
Bachelor’s degree in MIS/IT related field
CompTIA Network+ or equivalent certification preferred
Rajant, Cisco or similar network certification

What We Offer You

The estimated pay range for this role is currently $32.00 - $43.00/hour. This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process.