Technology Services Support

Johnston County Public Schools; Smithfield (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Johnston County Public Schools is seeking a Technology Services Support professional in Smithfield, NC. The role focuses on providing technical assistance, managing district accounts, and supporting technology inventories across campuses.

The incumbent will liaise with technology teams and vendors, follow procurement procedures, and ensure timely, accurate service responses. Associates degree or equivalent experience preferred, with strong communication and customer service abilities.

Qualifications

• Associate’s degree or equivalent training/experience in IT or business.
• Strong communication and customer service skills.
• Ability to multi-task and work independently.

Responsibilities

• Provide technical assistance and support for JCPS staff district-wide.
• Manage and monitor district account provisioning and troubleshoot incidents.
• Maintain technology inventories at district and site levels and assist with purchases.

Skills

Communication skills

Customer service

Education

Associate’s degree in IT or Business

Tools

Gmail

Google Apps for Education

Excel

Job description

Technology Services Support

Johnston County Public Schools Technology Services - Smithfield, North Carolina Open in Google Maps

This job is also posted in Johnston County Public Schools, and North Carolina School Jobs

Job Details

Job ID: 5887919

Application Deadline: Posted until filled

Re-Posted: Aug 18, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Johnston County Public Schools

Job Description

POSITION: Technology Services Support

LOCATION: Facility Services

PAY GRADE: 66

TERM OF EMPLOYMENT: 12 Months

REPORTS TO: Technology Officer

DESCRIPTION:

This candidate must possess strong communication skills in order to provide technical assistance and support for JCPS staff. Primary areas of responsibility include supporting technical needs across the district, ensuring account creation and management of district technology systems, providing oversight and support with district and site inventories, providing guidance for technology related purchases, serving as a liaison between the schools and the technology teams, and communicating with vendors to provide and maintain most current and efficient technologies.

DUTIES AND RESPONSIBILITIES:

• Support the technical needs and technical support staff across the district.
• Utilize technology incident management system to receive work assignments, escalate issues as necessary, resolve, and provide notations as needed and close incidents.
• Manage and monitor the district account provisioning system; troubleshoot account incidents and communicate corrective steps to appropriate stakeholder(s).
• Provide assistance with technology inventories and assets at the district and site levels.
• Work with sites on following the Technology Finance Procedures.
• Manage Gaggle student safety services.
• Provide the district guidelines, quotes, and support for all technology related purchases.
• Utilize the JCPS maintenance and technology support platform.
• Serve as a liaison between the schools, the support teams, and the technology teams.
• Collaborate with the tech team and vendors to obtain quotes for the district.
• Maintain technology department fleet inventory and maintenance.
• Provide office support to the supervisor and Technology Services department.
• Perform all other duties as assigned.

QUALIFICATIONS:

• Associate’s degree, preferably in Information Technology or Business from an accredited college/university or equivalent training and/or experience.
• Ability to multi-task and function independently.
• Strong communication and customer service skills.

PHYSICAL REQUIREMENTS:

• Ability to communicate effectively in written and oral forms.
• Must have a valid North Carolina driver's license.
• Strong knowledge of Gmail and Google Apps for Education
• Ability to use Excel spreadsheets.
• Must be able to frequently or consistently lift, carry, push, pull or otherwise move objects weighing 10 lbs or more.
• Due to the amount of time spent standing and/or walking or other physical requirements are consistent with those for light to medium work.
• Must be able to physically perform the basic life operational functions of fingering, grasping, kneeling, sitting, walking, stooping, reaching, lifting, pushing, pulling, talking, seeing, hearing, and repetitive motion.

Position Type: Full-Time

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Kristina Benson , Certified Hiring Director
• 2320 US 70 Bus Hwy E.
• Smithfield, North Carolina 27577
• Phone: [phone]
• Email: [e-mail]

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