Technology Support Specialist Level 2

BOGOTA PUBLIC SCHOOLS; Bogota (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

BOGOTA PUBLIC SCHOOLS seeks a Technology Support Specialist Level 2 to provide technology support for educators, ensuring high-quality learning experiences. This role involves maintaining hardware, software, and network systems, while also delivering professional development and technical assistance to both teachers and students.

Qualifications

• Experience in computer and network installation, maintenance, troubleshooting, and repair preferred.
• Understanding of current operating platforms and hardware.
• Ability to communicate effectively with end-users.

Responsibilities

• Support and maintain educational technology and provide end-user training.
• Install, configure, and troubleshoot hardware and software.
• Respond to technology issues and assist with technology projects.

Skills

Troubleshooting

Technical Support

Customer Service

Network Systems

Communication

Analytical skills

Problem-solving

Installation Procedures

Education

College diploma or university degree in computer science

A+ certification

Job description

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Job Title: Technology Support Specialist Level 2

Job Goals

The Technology Integration Specialist Level 2 role is to support and maintain High-Quality professional development for educators, school leaders and administrators to personalized learning and improve academic achievement. This includes supporting teachers and students in implementation of educational technology software and hardware, desktops, peripherals, and digital AV media systems. It includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and associated equipment while ensuring optimal system performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user support, training, and assistance where and when required.

Essential Qualifications

• Technical school coursework.
• Documented training in computer hardware, software and network use, troubleshooting and repair.
• A+ certification and networking certifications preferred.
• Successful related experience in computer and network installation, maintenance, troubleshooting and repair preferred.
• College diploma or university degree in the field of computer science preferred
• Certifications in technology systems such as A+, Google Edu, Microsoft certs etc.
• Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
• Ability to inspect, assess, troubleshoot and repair computer network systems, hardware and software.
• Ability to work independently.
• Knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
• Ability to communicate effectively with all levels of end-users.
• Ability to follow oral and/or written instructions.
• Ability to report work orally and/or in writing to a supervisor.
• Ability to establish andKnowledge of computer hardware and software installation procedures.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
• Maintain cooperative working relationships with staff and others contacted in the course of work.
• Ability to carry out instructions furnished in written or oral form.
• Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.
• Motor Vehicle Operator's License or ability to provide own transportation.
• Technical knowledge of network and PC hardware, including digital media systems.
• Hands-on hardware troubleshooting experience
• Equipment support experience with desktop pc’s and peripherals
• Working technical knowledge of current network protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into technical issues and products as required.
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Understanding of the organization’s goals and objectives
• Self-motivated and directed
• Keen attention to detail
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
  
  

Essential Functions Of Position

• Provide sustained professional development to support educators in accessing needed technology, in learning how to use it effectively, and to provide continuous, just-in-time support that includes professional development, mentors, and informal collaborations.
• Work with end users to identify and deliver required technology support service levels. Provide support end users and staff on technology systems such as Digital AV media systems, software, computer operation and other issues.
• Install, configure, test, maintain, monitor, move, and troubleshoot end user hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex technology problems for a variety of end users, and recommend and implement corrective hardware solutions, including repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding technology issues such as PC and/or hardware/software problems.
• Support development and implementation of new technology projects and new hardware installations.
• Assist in resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless networks, and other systems.
• Presentation setups as necessary i.e. laptop, projector, screen.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• If necessary, liaise with third-party support and equipment vendors.
  
  

Physical And Mental Demands, Work Hazards

Works in standard office and school building environments.Note: Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.

Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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