Technical Support Specialist

Evrhire; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the IT Services sector is seeking a Data Center & Technical Support Specialist in New York City. The role involves providing technical assistance to users, managing support requests, and maintaining systems. Ideal candidates should possess strong troubleshooting skills and a collaborative work ethic, with a base pay range from $30.00 to $40.00 per hour.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2 years' experience in hardware replacement/troubleshooting.
• Flexibility in work schedule to accommodate priorities.
• Ability to work collaboratively within a team.

Responsibilities

• Provide level 1 and level 2 technical support.
• Utilize help desk ticketing system for task management.
• Install and maintain desktop/laptop systems.

Skills

Organizational skills

Communication skills

Troubleshooting

Analytical skills

Problem-solving

Job description

This range is provided by Evrhire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $40.00/hr

Title: Data Center & Technical Support Specialist

Location: Staten Island & Financial District, NYC (on-site)

Terms: Full-time, W-2 Contractor, OT eligible

Responsibilities:

• Provide level 1 and level 2 technical support to end-users remotely and in-person.
• Utilization of the help desk ticketing system to manage tasks, requests for support, and day-to-day activities.
• Installation, maintenance, and repair of desktop/laptop computing systems.
• Support and administration of Windows 10 operating systems.
• Diagnose, troubleshoot, and repair computing hardware and software applications.
• Provide support for all standard productivity software (Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.).
• Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
• Complete imaging, software installations, and software upgrades.
• Support Data Center environment and Cisco devices.
• Rack and stack any networking and server equipment
• Perform data backup tape rotations
• Escort vendors while onsite
• Perform cable management within data center
• Act as smart remote hands for network engineers
• Troubleshoot computer and network hardware
• Escalate to the appropriate group whenever network outages or assistance is required.
• Receive, ship and track any equipment for Datacenter
• Keep track of network/computer inventory

Qualifications:

• 2 years' experience and strong knowledge of hardware replacement/troubleshooting (PCs, Servers, Switches, Routers)
• Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.
• Excellent organizational skills
• Excellent communications skills
• Strong MS Excel and Word skills
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work effectively and collaboratively as part of a team.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Networking Products, IT Services and IT Consulting, and Computer Hardware Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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