Technology Support Specialist (Construction)

Idahoan Foods, LLC; Billings (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading food manufacturer is seeking a Field Support Office to provide product training support for internal and external customers. This role involves developing industry relationships, preparing technical training presentations, and assisting management in training operations. Candidates should have 3+ years of industry experience, strong communication skills, and the ability to work in the U.S. without sponsorship. Up to 30% travel is required for this position, along with excellent customer relations skills.

Qualifications

• 3+ years of industry experience or related field.
• Strong communication and interpersonal skills.
• Proficient computer and phone skills.
• Valid work authorization and ability to work in the U.S.

Responsibilities

• Provide product training support for internal and external customers.
• Develop relationships within the industry to monitor product activities.
• Prepare and lead technical training presentations.
• Communicate regularly with field teams regarding product issues.
• Seek additional sales, parts, and service opportunities.

Skills

Industry experience

Communication skills

Customer relations skills

Technical writing skills

Job description

Job Category: Field Support Office

Requisition Number: TECHN017825

Posted: April 13, 2026

Full-Time

Locations

Grapevine, Suite 425, 8505 Freeport, Irving, TX 75063, USA

Job Overview

This individual will provide product training support for both internal and external customers for all Topcon, Carlson, Wingtra and other manufacturer products sold and supported by RDO Equipment Co. In addition this position will work with management to assist in providing extensive training both internally and externally for the operation and support for these products.

Responsibilities

• Develop relationships and network throughout the industry to monitor and participate in all product activities.
• Be recognized as a solutions provider and maintain expertise to support our customers.
• Adhere to quality control system metrics for tracking pertinent performance expectations.
• Attend any and all manufacturer trainings offered for hardware and software that pertain to support and internal processes.
• Make recommendations for future support success based on hardware and software needs.
• Maintain the system by which we track and catalog all calls and their related issues so that other specialists and field personnel have access to the issue and the resolution.
• Communicate with internal and external customers to support the RDO Market Place Website.
• Maintain internal and external customer’s subscriptions including Topcon Total Care, TopNET, Tierra, Magnet and Carlson Software, and Sitelink subscriptions.
• Receive and log all internal and external customer phone calls and provide support.
• Prepare and lead technical training presentations for all regions, as requested.
• Communicate regularly with field teams on issues that are apparent with our Manufacturer Partner products.
• Seek additional sales, parts, and service opportunities for company and report those prospects to the appropriate parties.
• Follow all safety rules and regulations in performing work assignments.
• Prepare reports for communicating logged issues.
• Perform any other special duties as requested by Management to ensure customer satisfaction.
• Demonstrate a willingness to learn.
• Follow all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Attend required company meetings and participate in constructive discussion.
• Participate in any and all appropriate training offered RDO Integrated Controls/RDO Equipment Co.
• Conduct oneself in the presence of customers so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Job Requirements

• 3+ years of industry experience or related field.
• Strong communication and interpersonal skills.
• Strong customer relations skills.
• Proficient computer and phone skills.
• Up to 25-30% travel will be required for this role.
• Effectively engage an audience through training.
• Technical writing skills.
• Valid work authorization and ability to work in the U.S. without company sponsorship.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.