Technology Support Specialist

Central Massachusetts Collaborative; Worcester (MA); On-site; USD 34,000 - 39,000; Full time

Job summary

Central Massachusetts Collaborative in Worcester, MA is seeking a Technology Support Specialist to maintain and troubleshoot district network infrastructure and a range of devices. You will support staff and students, manage hardware/software inventories, and document repairs in a work-order system.

The role requires a strong customer service mindset, IT basics, and the ability to follow procedures. Salary is commensurate with experience; full-time, on-site position in Worcester.

Qualifications

• High school diploma or equivalent required with IT coursework preferred.
• Bachelor’s degree in IT or related field preferred.
• Experience in educational tech support is a plus.

Responsibilities

• Troubleshoots network and device issues to ensure classroom operation.
• Configures and maintains phones, PCs, Chromebooks, tablets, printers, scanners, projectors.
• Maintains hardware/software inventory and work-order system.
• Provides timely support to staff and students and documents repairs.

Skills

Customer service

Communication

Troubleshooting

Documentation

Organizational skills

Education

High school diploma

Bachelor's degree (preferred)

Job description

Central Massachusetts Collaborative Central Massachusetts Collaborative - Worcester, Massachusetts Open in Google Maps

Job Description

JOB DESCRIPTION
POSITION: Technology Support Specialist
REPORTS TO: Director/Manager
ACCOUNTABILITY OBJECTIVE:
The Technology Support Specialist is an energetic and flexible employee who is eager to work in our therapeutic day school with a high needs population of students ages 5 to 22. The specialist will be directly responsible for the support, maintenance, repair, and management of technology devices and systems. The Technology Support Specialist will provide a responsive, professional support experience to administrators, staff, and students. The ideal candidate will possess a strong ability to perform basic to moderate troubleshooting. Must be able to understand and follow set procedures and possess excellent communication, customer service, documentation, organizational, and technical professional skills. Should be a self-starter, able to prioritize needs, and capable of working with minimal day to day direction. This is a full-year position.
PRIMARY RESPONSIBILITIES:
1. Maintains a working knowledge of all aspects of the district network infrastructure and assists with troubleshooting network problems.
2. Maintains network and computer hardware in good condition through preventative maintenance measures and performing repairs.
3. Configures, installs, and maintains phones, personal computers, laptops, Chromebooks, tablets, system software, software applications, printers, scanners, projectors, etc.
4. Troubleshoots problems with the phone system, computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Makes repairs and corrections where required.
5. Assists in providing support to staff and students in the use of network computers, computer labs and their resources. Monitors and tests network connections as needed.
6. Assists with cataloging hardware and software owned by the collaborative.
7. Maintains an accurate database of hardware and tech equipment.
8. Maintains an accurate database of software license agreements.
9. Makes hardware and software acquisition recommendations and recommends modifications to current system as necessary.
10. Operates a work-order tracking system to receive and clear daily tech requests. Prepares weekly summary sheets with proper documentation of weekly repairs.
11. Demonstrate sound judgments and decisions aligned with collaborative policies, procedures, regulations and philosophy.
12. Promote a positive school climate that fosters high student expectations and employs appropriate strategies that address multiple learning styles for all students.
13. Demonstrate good communication skills and the ability to deal with people in a professional manner in all situations.
14. Other duties as assigned by the Executive Director, Director of IT, or another appropriate administrator.
WORK YEAR: Full year, 260 days (183 pupil days, 77 non-pupil days)
WORK HOURS: 8.0 hours per day for pupil days, 7 hours per day for non-pupil days
SALARY: Commensurate with experience and degree of education.

Technology Support Specialist

Central Massachusetts Collaborative Central Massachusetts Collaborative - Worcester, Massachusetts Open in Google Maps

Job Details

Job ID: 5984548
b>Application Deadline: Posted until filled
b>Posted: Nov 05, 2026 12:00 AM (UTC)

Starting Date: To Be Determined

Job Description

JOB DESCRIPTION
POSITION: Technology Support Specialist
REPORTS TO: Director/Manager
ACCOUNTABILITY OBJECTIVE:
The Technology Support Specialist is an energetic and flexible employee who is eager to work in our therapeutic day school with a high needs population of students ages 5 to 22. The specialist will be directly responsible for the support, maintenance, repair, and management of technology devices and systems. The Technology Support Specialist will provide a responsive, professional support experience to administrators, staff, and students. The ideal candidate will possess a strong ability to perform basic to moderate troubleshooting. Must be able to understand and follow set procedures and possess excellent communication, customer service, documentation, organizational, and technical professional skills. Should be a self-starter, able to prioritize needs, and capable of working with minimal day to day direction. This is a full-year position.
PRIMARY RESPONSIBILITIES:
1. Maintains a working knowledge of all aspects of the district network infrastructure and assists with troubleshooting network problems.
2. Maintains network and computer hardware in good condition through preventative maintenance measures and performing repairs.
3. Configures, installs, and maintains phones, personal computers, laptops, Chromebooks, tablets, system software, software applications, printers, scanners, projectors, etc.
4. Troubleshoots problems with the phone system, computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Makes repairs and corrections where required.
5. Assists in providing support to staff and students in the use of network computers, computer labs and their resources. Monitors and tests network connections as needed.
6. Assists with cataloging hardware and software owned by the collaborative.
7. Maintains an accurate database of hardware and tech equipment.
8. Maintains an accurate database of software license agreements.
9. Makes hardware and software acquisition recommendations and recommends modifications to current system as necessary.
10. Operates a work-order tracking system to receive and clear daily tech requests. Prepares weekly summary sheets with proper documentation of weekly repairs.
11. Demonstrate sound judgments and decisions aligned with collaborative policies, procedures, regulations and philosophy.
12. Promote a positive school climate that fosters high student expectations and employs appropriate strategies that address multiple learning styles for all students.
13. Demonstrate good communication skills and the ability to deal with people in a professional manner in all situations.
14. Other duties as assigned by the Executive Director, Director of IT, or another appropriate administrator.
WORK YEAR: Full year, 260 days (183 pupil days, 77 non-pupil days)
WORK HOURS: 8.0 hours per day for pupil days, 7 hours per day for non-pupil days
SALARY: Commensurate with experience and degree of education.
Position Type: Full-time
Salary: $25 to $28 Per Hour
Job Categories:

Support Staff > Computer Support

Welcome to Central Massachusetts Collaborative

The Central Massachusetts Collaborative (CMC) proudly provides educational, clinical, and therapeutic services to children, grades kindergarten through twelve. Our staff of over 180 full time dedicated employees serve over 500 students from school districts surrounding Worcester County.The CMC was founded in 1975 by our member districts, Webster Public Schools and Worcester Public Schools, under the Massachusetts General Law Chapter 40, Section E. Our mission is to provide cost effective solutions to public school districts that are seeking quality education for children in need of specialized services.A member of the Massachusetts Organization of Educational Collaboratives (MOEC), the CMSEC strives to achieve excellence within the field of general and special education by creating school environments that are safe, nurturing, and therapeutic for the children we serve.

Job Requirements

• REQUIRED QUALIFICATIONS:
  1. High school diploma or equivalent required. High school education must be supplemented by courses in information technology or related field.
  2. Ability to maintain confidentiality.
  
  PREFERRED QUALIFICATIONS:
  1. Bachelor's Degree in Information Technology or related field preferred.
  2. Exceptional experience with maintaining information/data.
  3. Experience with Google Apps for Education.
  4. Experience in an educational setting.
  5. Excellent communication and interpersonal skills
  
  PHYSICAL DEMANDS: Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run.
  
• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Alden Thompson , IT Systems Manager
• 14 New Bond St
• Worcester, Massachusetts 01606
• Phone: [phone]
• Email: [e-mail]

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