Technology Support Specialist

Young World Physical Education

Oxford (NC)

On-site

USD 40,823 - 63,187

Full time

14 days+

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Job summary

Granville County Schools GCPS Technology Dept. in Oxford, North Carolina seeks a Technology Support Specialist to install, troubleshoot, and repair technology in schools and offices.

The role includes training staff, documenting tasks via a ticket system, and coordinating device rollouts and end‑of‑year device collections. You will work with district administrators and end users to ensure reliable tech operations, maintain records, and follow safety protocols while supporting both educational

Qualifications

Minimum two-year degree or graduation from a technical school preferred.
Experience operating Apple OSX/iOS and/or PC hardware/software, including operating systems and common applications.
Experience in a networked environment handling computers and software.
Understanding of FERPA, COPPA, and CIPA compliance.
Must possess a personal vehicle for work hours.

Responsibilities

Installs district‑approved hardware, software, peripherals, and related tech tools.
Troubleshoots and repairs technology in schools and district facilities.
Maintains accurate reporting of work using the district ticket system.
Trains users on the use of technology.
Installs and configures educational and administrative software for users.
Distributes and coordinates rollout of student and staff devices.
Coordinates collection/upgrades of devices at year end.
All other duties as assigned by supervisors.

Skills

Mac OS X / iOS experience

PC hardware / software

Networking concepts

Troubleshooting

Training users

Communication

Confidentiality

Safety awareness

Education

Two-year college degree or technical school diploma

Tools

Network diagnostic equipment

Job description

Technology Support Specialist

Granville County Schools GCPS Technology Dept. - Oxford, North Carolina

Job Details

Job ID: 5835703

Application Deadline: Posted until filled

Re-Posted: Jul 20, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

This position is responsible for installing requested technology‑related equipment in school and office locations, troubleshooting equipment problems, and repairing or arranging for the repair of faulty equipment. Work involves technical support and expertise concerning various types of technology‑related hardware and software. The position also involves training employees in the use of technology and requires using an online support ticket system to communicate, track, and document tasks. Professionalism and collaboration with co‑workers, school administrators, and supervisors are essential.

Minimum Qualifications: Education / Training

Minimum of 2‑year college degree or graduation from a technical school preferred.
Minimum two years of experience operating Apple OSX/iOS and/or PC computer hardware and software, including operating systems and common applications.
Minimum one year of experience and/or equivalent training operating computers and software in a networked environment.
Understands FERPA, COPPA, and CIPA Compliance.
Must possess a personal vehicle for use during work hours.

Essential Duties and Responsibilities

Installs district‑approved hardware, software, peripherals, and other related technology tools.
Troubleshoots and repairs approved technology in schools and district facilities.
Maintains accurate reporting of work performed using the district‑approved ticket tracking system.
Trains users on the use of technology.
Installs and sets up educational and administrative software for users.
Distributes and coordinates the rollout of student and staff devices within the schools.
Coordinates the collection and upgrades to student and staff devices at the end of each school year.
All other duties as assigned by the Director of Instructional Technology or the Technology Project Manager.

Knowledge, Skills and Abilities

Working knowledge of computer hardware and common software applications.
Working knowledge of common computer and device operating systems.
General knowledge of networking concepts.
Critical thinking and problem‑solving skills.
Ability to interpret and convey technical information to a non‑technical audience.
Ability to manage multiple priorities.
Ability to maintain confidentiality in all aspects of the job.
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions to the appropriate supervisor.
Possess an operating knowledge of network test and diagnostic equipment.
Ability to systematically determine the source of technology‑related problems and take appropriate actions.
Ability to maintain complete and accurate records.
Ability to establish and maintain effective working relationships as required by work assignments and communicate effectively with all levels of technology users.