Technology Support Specialist

Standard Supply & Distributing Co.; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k retirement plan

Health insurance

Job summary

Standard Supply & Distributing Co. in the DFW area seeks a frontline Technology Support Technician to handle tickets end-to-end, diagnose issues, document work, and close tickets with minimal guidance.

The role covers endpoints, patching, and identity management in a Windows/Microsoft 365 environment, supporting two companies, and collaborating on rollouts. Strong written communication and reliability are essential.

Qualifications

• Needed: at least one year in a help desk seat with real ticket volume and broad system exposure.
• Working knowledge of Windows Server environments, print services, basic networking, and Microsoft 365 tenant administration.
• Clear written communicator; most of this job happens in writing.
• Proven multitasker with the ability to prioritize and work multiple requests as they land.
• Valid driver's license, willing to travel occasionally to branch locations.
• Nice to have: Epicor P21 or another distribution ERP, Intune, Cisco Meraki, certifications.

Responsibilities

• Take your assigned tickets from first touch to resolution, diagnose, fix, document, and escalate when needed.
• Deploy, patch, and troubleshoot laptops, desktops, mobile devices, and peripherals; manage user lifecycle in Microsoft 365 and Entra ID.
• First-line support for business applications and everyday Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive).
• Take on defined pieces of rollouts, migrations, and endpoint refreshes with a senior teammate.

Skills

Ticket handling

Documentation

Microsoft 365

Entra ID

Windows Server

Networking basics

Communication

Multitasking

Driver's license

Tools

Intune

PowerShell

Cisco Meraki

Epicor P21

Job description

At Standard Supply, we take pride in our team, products, and services as they establish the trusted standard for our customers. Our commitment to family values, unwavering dedication to our customers, and innovative solutions make us the ultimate place to work.

Our Foundation:

As a family-owned company, we understand the importance of values. Our guiding principle of "God, Family, Career - in that order" shapes everything we do. It's this foundation that allows us to build lasting relationships with both our customers and our team, creating an atmosphere of trust and reliability.

Elevating Your Experience:

What sets us apart is our passion for making business enjoyable and maintaining a healthy work life balance. We believe work should be more than just a task – it should be an experience. That's why we infuse every interaction with a touch of fun, ensuring that working with us is not only productive but also enjoyable. And we enjoy doing all this Monday through Friday!

Location: DFW-area headquarters, onsite, with occasional travel to branch locations

Type: Full-time

Why this role exists

We run technology services across three companies with a small team. What we're looking for is a front-line team member that we're confident in: someone who can take a ticket, diagnose it, fix it, document it, and close it out without being walked through it.

We'll teach you our process, our workflow, and how this business runs. We are not looking to teach you IT. Come in already knowing how a Windows Server environment behaves, how print services work, what's happening on the network, and how to move around a Microsoft 365 tenant, and the rest is ours to hand you.

What you'll do

• Ticket work: Take your assigned tickets from first touch to resolution, diagnose, fix, document, and elevate with context when something genuinely needs another set of hands.
• Endpoints & identity: Deploy, patch, and troubleshoot laptops, desktops, mobile devices, and peripherals; manage user lifecycle in Microsoft 365 and Entra ID.
• Business app support: First-line support for our line of business applications and everyday Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive).
• Projects: Take on defined pieces of rollouts, migrations, and endpoint refreshes alongside a senior teammate.

What we're looking for

• Needed: at least one year in a help desk seat with real ticket volume and broad system exposure, where you had to diagnose quickly and document well because someone else picks up the ticket tomorrow. Three or more years is ideal; MSP experience is especially welcome.
• Working knowledge of Windows Server environments, print services, basic networking, and Microsoft 365 tenant administration
• Clear written communicator; most of this job happens in writing
• Proven multitasker with the ability to prioritize and work multiple requests as they land.
• Valid driver's license, willing to travel occasionally to branch locations
• Nice to have, we'll teach the rest: Epicor P21 or another distribution ERP, wholesale or HVAC background, Intune, PowerShell, Cisco Meraki, CompTIA or Microsoft certifications.

How you work

• You'd rather fix it right than fix it twice
• You explain things without condescension, to anyone, at any level
• You tell us when something's wrong, including your own mistakes
• You know when to say you don't know

What success looks like

• At 30 days: you're working your assigned tickets independently and know your way around both companies.
• At 90 days: we're routing work to you without checking behind you, and you've knocked out at least one recurring issue for good.
• At one year: users ask for you by name, and you're positioned for Level 3, Technology Support Technician.

Physical and schedule requirements

• Able to lift and move equipment up to 50 lbs; occasional work in warehouse and equipment rooms
• Standard business hours, 7:30am to 5:00pm Central, with occasional after-hours maintenance work

Who We Are and What We Offer

Standard Supply is a large HVAC supply company that has been family owned and operated since 1946. We currently have locations across Texas and Oklahoma.

We offer positions in a variety of areas, competitive starting salaries, and a benefits package that includes 401k retirement savings plan, health insurance and more.