Technology Support Specialist

Standard Supply and Distributing Company Inc.; Irving (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k retirement savings

Health insurance

Job summary

Standard Supply is seeking a Technology Support Specialist to join our DFW-area headquarters onsite, with occasional travel to branch locations. You will take tickets, diagnose issues, fix problems, document actions, and close tickets with minimal guidance.

We will teach our processes, but you should already understand Windows Server basics, print services, networking, and Microsoft 365 administration. Strong written communication and multitasking are essential for success in this frontline

Qualifications

• At least 1 year in a help desk with ticket volume and documentation.
• Three or more years in a similar role is ideal; MSP experience is welcome.
• Working knowledge of Windows Server environments, print services, basic networking, and Microsoft 365 tenant administration.
• Clear written communicator; most of this job happens in writing.
• Valid driver's license; travel to branch locations occasionally.
• Nice to have: Epicor P21 or another ERP, HVAC background, Intune, PowerShell, Cisco Meraki, CompTIA or Microsoft certifications.

Responsibilities

• Ticket work: take assigned tickets from first touch to resolution, diagnose, fix, document, and escalate when needed.
• Endpoints & identity: deploy, patch, and troubleshoot laptops, desktops, mobile devices, and peripherals; manage user lifecycle in Microsoft 365 and Entra ID.
• Business app support: first-line support for line of business apps and Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive).
• Projects: take on defined pieces of rollouts, migrations, and endpoint refreshes with a senior teammate.

Skills

Windows Server

Print Services

Networking

Microsoft 365

Written Communication

Multitasking

Tools

Epicor P21 ERP

PowerShell

Intune

Cisco Meraki

Job description

Setting the Standard for Excellence

At Standard Supply, we take pride in our team, products, and services as they establish the trusted standard for our customers. Our commitment to family values, unwavering dedication to our customers, and innovative solutions make us the ultimate place to work.

Welcome to Standard Supply

Setting the Standard for Excellence

At Standard Supply, we take pride in our team, products, and services as they establish the trusted standard for our customers. Our commitment to family values, unwavering dedication to our customers, and innovative solutions make us the ultimate place to work.

Our Foundation:

As a family-owned company, we understand the importance of values. Our guiding principle of "God, Family, Career - in that order" shapes everything we do. It's this foundation that allows us to build lasting relationships with both our customers and our team, creating an atmosphere of trust and reliability.

Elevating Your Experience:

What sets us apart is our passion for making business enjoyable and maintaining a healthy work life balance. We believe work should be more than just a task – it should be an experience. That's why we infuse every interaction with a touch of fun, ensuring that working with us is not only productive but also enjoyable. And we enjoy doing all this Monday through Friday!

Technology Support Specialist

Location: DFW-area headquarters, onsite, with occasional travel to branch locations

Type: Full-time

Why this role exists

We run technology services across three companies with a small team. What we're looking for is a front-line team member that we're confident in: someone who can take a ticket, diagnose it, fix it, document it, and close it out without being walked through it.

We'll teach you our process, our workflow, and how this business runs. We are not looking to teach you IT. Come in already knowing how a Windows Server environment behaves, how print services work, what's happening on the network, and how to move around a Microsoft 365 tenant, and the rest is ours to hand you.

What You'll Do

• Ticket work: Take your assigned tickets from first touch to resolution, diagnose, fix, document, and escalat with context when something genuinely needs another set of hands.
• Endpoints & identity: Deploy, patch, and troubleshoot laptops, desktops, mobile devices, and peripherals; manage user lifecycle in Microsoft 365 and Entra ID.
• Business app support: First-line support for our line of business applications and everyday Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive).
• Projects: Take on defined pieces of rollouts, migrations, and endpoint refreshes alongside a senior teammate.

What We're Looking For

• Needed: at least one year in a help desk seat with real ticket volume and broad system exposure, where you had to diagnose quickly and document well because someone else picks up the ticket tomorrow. Three or more years is ideal; MSP experience is especially welcome.
• Working knowledge of Windows Server environments, print services, basic networking, and Microsoft 365 tenant administration
• Clear written communicator; most of this job happens in writing
• Proven multitasker with the ability to prioritize and work multiple requests as they land.
• Valid driver's license, willing to travel occasionally to branch locations
• Nice to have, we'll teach the rest: Epicor P21 or another distribution ERP, wholesale or HVAC background, Intune, PowerShell, Cisco Meraki, CompTIA or Microsoft certifications.

How You Work

• You'd rather fix it right than fix it twice
• You explain things without condescension, to anyone, at any level
• You tell us when something's wrong, including your own mistakes
• You know when to say you don’t know

What Success Looks Like

• At 30 days: you're working your assigned tickets independently and know your way around both companies.
• At 90 days: we're routing work to you without checking behind you, and you've knocked out at least one recurring issue for good.
• At one year: users ask for you by name, and you're positioned for Level 3, Technology Support Technician.

Physical And Schedule Requirements

• Able to lift and move equipment up to 50 lbs; occasional work in warehouse and equipment rooms
• Standard business hours, 7:30am to 5:00pm Central, with occasional after-hours maintenance work

Who We Are And What We Offer

Standard Supply is a large HVAC supply company that has been family owned and operated since 1946. We currently have locations across Texas and Oklahoma.

We offer positions in a variety of areas, competitive starting salaries, and a benefits package that includes 401k retirement savings plan, health insurance and more.