Technology Support Specialist

ACL Digital; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

ACL Digital is seeking an on-site technician to support customers in the Denver area, delivering hands-on IT help to keep devices, networks, and AV equipment running smoothly.

You will troubleshoot PC/Mac, printers, and meeting platforms, manage tickets in ServiceNow, and travel to client sites as needed. The role emphasizes teamwork, reliability, and a proactive approach to problem solving.

Qualifications

• 2+ years of on-site technical support experience.
• Ability to diagnose and fix PC, MAC, AV, and network issues.
• Strong customer service and communication skills.

Responsibilities

• Provide support to customers within your coverage location(s): on-site, client engagements, or off-site.
• Troubleshoot PC, MAC, AV, and network connectivity issues; ServiceNow ticket management.
• Move devices through asset management from acquisition to disposal.
• Printer support: installation, configuration, relocation, and troubleshooting.
• Occasional travel may be required to support other locations or events.
• Provide remote hands support guided by the network operations team.
• VIP/White Glove support.
• Occasional after-hours support may be required.

Skills

Team mentality

Self-motivation

Organization

Attention to detail

Multi-tasking

Willingness to learn

Education

Related discipline degree

Tools

ServiceNow

Windows

macOS

Job description

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls

Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

• Technical Responsibilities of an On-Site technician:
• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. .ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

Great team mentality

Self-motivated, organized, detail oriented, ability to multi-task

Desire to learn and build a career as unique as you are

Experience Requirements:

2+ years of on-site technical support experience, or degree in related disci