Technology Support Specialist

Shelby American, Inc.; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking real estate company as a Technology Support Specialist in Charlotte, NC. This role is pivotal in ensuring seamless operations across our multifamily residential portfolio by managing help desk functions and providing technical support. You will be responsible for troubleshooting, deploying, and repairing essential equipment while maintaining communication systems. With a focus on collaboration and growth, this position offers a supportive work environment where your contributions will be valued. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you!

Benefits

Paid Vacation

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Life Insurance

Qualifications

• 2+ years of experience in IT support or related field.
• Degree in IT-related field is required.

Responsibilities

• Provide help desk support for end-users, primarily for MS Office.
• Troubleshoot and resolve technical issues across facilities.

Skills

Microsoft Office Suite

Troubleshooting

Communication Skills

Detail Oriented

Autonomy

Education

Associate Degree in IT

Bachelor Degree in IT

Tools

MRI Property Management Software

Network Copiers/Printers/Scanners

Job description

Description

GCI Residential is a leading multifamily real estate company dedicated to creating exceptional places to live and work. GCI focuses on the ground-up development, construction, and management of multifamily projects in high growth markets located in Ohio, Michigan, North Carolina, South Carolina, Florida, and Tennessee. We are currently seeking a Technology Support Specialist to join the team at our Charlotte, NC regional office. We believe in fostering a culture of growth, collaboration, and excellence, where every team member plays a crucial role in our success.

The Technology Support Specialist will be responsible for deploying, troubleshooting, supporting and repairing the equipment that supports our operations and facilities across our multifamily residential portfolio.

Essential Functions

• Manages the help desk function by providing telephone, in-person and online support to end-users (largely MS Office)
• Answers incoming support calls and emails
• Troubleshoots issues via phone
• Logs tickets – reports issues and resolutions
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
• Maintains all voice and data communications systems including verification of proper functioning of devices
• Reports issues to providers / vendors
• Maintains network copiers/printers/scanners
• Sets and updates hardware
• Loads appropriate software packages such as operating systems, networking components and office applications
• Updates employee website, wiki/knowledge base, and other employee resources
• Assists in developing and administering a comprehensive technology policy
• Works with Technology Support Manager on special projects
• Performs other duties as assigned

Requirements

Experience/Education

• Associate or Bachelor Degree in IT-related field
• 2+ years of relevant experience
• Preferred experience with MRI (or similar property management software)

Required Skills

• Ability to handle multiple duties simultaneously
• Demonstrates ability to prioritize conflicting demands
• Maintains confidentiality
• Autonomous
• Works with minimal supervision
• Excellent verbal and written communication skills
• Microsoft Excel, Outlook, and Word
• Detail oriented

We offer a comprehensive compensation package including paid vacation and holidays, optional health/vision/dental, 401(k) plan, and life insurance. We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.