Customer Sales and Support Specialist [Hybrid]

ZipRecruiter; Tempe (AZ); Remote; USD 47,000 - 59,000; Full time

Job summary

A leading company is seeking a Customer Sales and Support Specialist to join their HiRoad Customer Care team. This role involves converting inbound calls into new policy growth while delivering exceptional customer service. Candidates should have call center experience and a passion for helping others. A competitive salary and comprehensive benefits package are offered, along with opportunities for professional development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with company match

Paid Time Off

Professional Development Budget

Work from Home Equipment

Qualifications

• 1 - 2 years call center experience required.
• Licensed Insurance Producer or must obtain license within 8 weeks.

Responsibilities

• Handle inbound calls and consult with customers on insurance needs.
• Provide personalized customer care experience via multiple channels.

Skills

Customer Service

Communication

Bilingual

Education

Insurance License

Job description

Job DescriptionJob DescriptionTo help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk.

About Us

Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.

Learn more about us and our work at quanata.comOur TeamFrom data scientists and actuaries to engineers, designers and marketers, we're a world class team of tech-minded professionals from some of the best companies in Silicon Valley, and around the world. We've come together to create the context-based insurance solutions and experiences of the future. We know that the key to our success isn't just about nailing the technology—it's hiring the talented people who will help us continue to make a quantifiable impact.The role

We're looking for an accomplished and well-rounded Customer Sales and Support Specialist with an impressive customer service background and a resume to back it all up. Working within the HiRoad Customer Care team, you will play a central role in converting inbound calls into new policy growth and driving results through relationship building. Ultimately, you will be responsible for delivering an exceptional and personalized experience for our customers not typically found in our industry.

Your day-to-day

• Hours are 11:00 - 7:00pm MST Tuesday, Wednesday, Thursday and 9:00 - 5:00 Friday and Saturday
• Handle inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat)
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance.
• Utilize our policy management system to perform transactions, such as policy changes and corrections.
• Own your efforts to deliver customer happiness.

About you

• 1 - 2 years call center experience, interacting with prospects/customers
• Licensed Insurance Producer or must obtain license within 8 weeks of employment (training provided)
• People-focused , and a passion for continuous learning
• Excellent verbal and written skills

Bonus points

• Bilingual English and Spanish

Salary: $47,000 - $59,000*

*Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.

Additional Details:

• Benefits: We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
• Work from Home Equipment: Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.
• Paid Time Off: All employees accrue four weeks of PTO in their first year of employment. New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.
• Personal and Professional Development: We're committed to investing in and helping our people grow personally and professionally. All employees receive up to $5000 each year for professional learning, continuing education and career development. All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.
• Location: We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories. Occasional travel may be required for team meetings or company gatherings. Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired.
• Hours: We maintain core meeting hours from 9AM - 2PM Pacific time for collaborating with team members across all time zones.

Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of , , ancestry, , , , , , citizenship, marital status, , or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a San Francisco , please read the City and County of San Francisco's Fair Chance Ordinance notice. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

This role is employed by Quanata, LLC is a separate company in the State Farm family of companies.

Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of , , ancestry, , , , , , citizenship, marital status, , or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a San Francisco , please read the City and County of San Francisco's Fair Chance Ordinance notice. https://www.sf.gov/sites/https://www.sf.gov/sites/default/files/2022-12/FCO%20poster2020_0.pdfThis role is employed by Quanata, LLC which is a separate company in the State Farm family of companies.If you require a reasonable accommodation, please reach out to your Talent Acquisition Partner for assistance.