Technology Support Specialist
Bismarck Public Schools
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Job summary
Bismarck Public Schools is seeking a Technology Support Specialist to install, maintain, and troubleshoot computer hardware and software across the district. You will support users face-to-face, by phone, and via remote options, ensuring reliable technology for instruction and learning.
Requirements include an associate degree in technology and two years of tech support experience, with substitution allowed for additional relevant experience.
Qualifications
- Troubleshooting hardware, software, and networks.
- Preparing and maintaining accurate records.
- Utilizing pertinent software applications.
- Operating transportation equipment for transferring equipment.
Responsibilities
- Assess Work Order Requests: Implement the Helpdesk and complete assigned tickets with courteous, timely resolutions.
- Maintain District Website content for user access and compliance with standards.
- Setup Software/Hardware Operations and prepare for professional development and district conferences.
- Collaborate with personnel to train staff and implement services efficiently.
- Deploy and Install Technology: install hardware, peripherals, network gear, and software per safety rules.
- Implement Standardized Computer Images to ensure availability of required items.
- Monitor and Test Solutions to ensure issues are fully resolved without unintended impacts.
- Prepare Documentation: write reports, manage inventory, and provide written references.
- Provide Training and Assistance to students and staff on websites, technology, and support tasks.
- Repair Technology: maintain district hardware and software in safe, functioning condition.
- Research New Products to stay current with district changes and future needs.
- Provide Frontline Support for district software, devices, and operating systems.
- Transport Items: move equipment to job sites and pick up for repair.
Skills
Education
Job description
Bismarck Public Schools Hughes Educational Center - Bismarck, North Dakota Open in Google Maps
- Job ID: 5938589
- Application Deadline: Oct 18, 2026 11:59 PM (Central Standard Time)
- Re-Posted: Sep 25, 2026 5:00 AM (UTC)
- Starting Date: Immediately
- Position Type: Full-Time
- Salary: $26.10 to $26.10 Per Hour
Position Requires:
- Associates Degree in a technology field*
- Two years experience in a technology support position.
* Additional experience of at least two years beyond the initial two year requirement may be substituted for the associate’s degree.
The person in this position will support users face-to-face,through phone communication, and through remote administration support options. Knowledge and skill in maintaining and trouble-shooting a wide variety of computer hardware, software, network, and applications is required. Documentation of issues and solutions and the ability to effectively manage warranty repairs is critical. Individual must have strong writing and communication skills. Individual must provide excellent customer service (internal and external). Some service criteria include listening, communicating, being courteous and patient, and providing timely and effective solutions. Strong collaboration skills and teamwork are required. BPS supports student interns as part of the workforce for repairs, support, and installs. This person will work with students and student teams to accomplish objectives.
The job of Technology Support Specialist is performed for the purpose of installing, upgrading, maintaining, troubleshooting, and repairing all computer hardware and software within the Bismarck Public School District; providing Help Desk technology support; keeping technology up-to-date to help staff and students use technology as a tool for instruction and learning; and creating a work environment for Bismarck Public School staff that maximizes the use of technology to accomplish necessary tasks.
Reports to: Technology Director
- Assess Work Order Requests: Implement the Helpdesk and complete assigned Helpdesk tickets, ensuring courteous, timely, and effective resolutions to end-user issues.
- Maintain District Website: Add and revise content for optimum user access, ensuring a user-friendly environment in compliance with District standards.
- Setup Software/Hardware Operations: Provide ongoing support and prepare for professional development and district-sponsored conferences.
- Collaborate with Personnel: Train staff on the use of equipment and its applications, and implement and maintain services and programs efficiently.
- Deploy and Install Technology: Install new and used computer hardware, peripherals, network equipment, and application software, following all safety and security measures.
- Implement Standardized Computer Images: Maintain the availability of required items and complete jobs efficiently.
- Monitor and Test Solutions: Ensure problems are completely resolved without changing functionality in other areas.
- Prepare Documentation: Create work order reports, inventory control, procedures, and recommendations for improvement to document activities and provide written reference.
- Provide Training and Assistance: Assist students and personnel with the use of websites, technology, and support tasks.
- Repair Technology: Maintain computer hardware, software, and other district technologies in a safe and functional operating condition.
- Research New Products: Stay current with district technology changes and forecasted changes.
- Provide Frontline Support: Assist with various software applications, computer equipment, and operating systems for the district.
- Transport Items: Provide materials at job sites or bring equipment in for repairs.
- Troubleshoot Core Technology: Isolate problems, identify solutions, and implement solutions consistent with overall department strategies.
- Upgrade Technology: Install, test, and configure computers, peripherals, network equipment, and software applications.
- Warehouse Technology Equipment: Maintain and verify technology equipment inventories.
- Adhere to School Policies: Follow school policies and procedures.
- Attendance: This position requires prompt and consistent attendance.
- Perform Other Duties: Undertake additional tasks as assigned to support the effective operation of the work unit
- Troubleshooting hardware, software, and networks
- Preparing and maintaining accurate records
- Utilizing pertinent software applications
- Operating transportation equipment for transferring equipment
- Concepts of electronics and network protocols
- Current generation operating systems
- Standardized procedures for deployment, quality control, inventory, etc.
- Core technology infrastructure
- Schedule activities and meetings
- Gather and collate data
- Work with diverse groups and communicate effectively
- Be attentive to detail and maintain focus on safety and security
- Adapt to changing work priorities
- Establish effective working relationships
- Work under time constraints
Responsibilities include working under limited supervision, following standardized practices and methods; providing information and advising others; operating within a defined budget. Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization’s services.
The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 10% sitting, 80% walking, and 10% standing. The job is performed under conditions with some exposure to risk of injury and/or illness and in some varying atmospheric conditions.
Job-related experience with increasing levels of responsibility is required.
Community college and/or vocational school degree with study in job-related area.
Additional experience of at least two years beyond the initial two-year requirement may be substituted for the associate's degree.
Valid Driver’s License & Evidence of Insurability
Criminal Justice Fingerprint/Background Clearance
Participate in ongoing training and professional development as required
Maintains Certificates and/or Licenses
Non-Exempt
SN
- Associate degree preferred.
- Citizenship, residency or work visa required
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